Professional Services Consultant

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth.

We're looking for an experienced Professional Services Consultant to join our Professional Services team in Japan. Reporting to the Senior Manager of Professional Services, you'll be responsible for:

Deep diving into the customer environment and their unique requirements, creating a design plan, configuring, and integrating Zscaler solutions to enable their best usage of the Zscaler Zero Trust platform

Ensuring client needs are met and deliverables produced on time as defined in the Statement of Work

Providing deployment services including best practice design, recommendations, and configuration

Progressing and upholding expertise in deploying advanced Zscaler product features and functionality

Assisting customers with testing or troubleshooting during the deployment, and engaging with Technical Account Manager and Escalate to support as required

What We're Looking for (Minimum Qualifications)

3+ years of prior work experience in similar positions (e.g. Professional Consultant, Solutions Architect, Security Architect, Technical Marketing Engineer or a Security Support Engineer)

Able to work on-site in projects and collaborate with customers and partner engineers to accomplish tasks

Experience deploying and maintaining large scale networking, firewall or security solutions in enterprise environments

Deep understanding of IPSEC, GRE, HTTP/HTTPS, DNS protocols, Proxy and SSL, and authentication systems such as SAML, LDAP and MS Active Directory

Fluent in Japanese with intermediate business English proficiency

What Will Make You Stand Out (Preferred Qualifications)

Knowledge of Internet and Routing Protocols, and Internet and Security technologies

Knowledge of Authentication and SAML/Identity Provider (IdP) systems

Knowledge of Web-based security and network infrastructure solutions, and Traffic Forwarding and Policy Based Routing concepts

#LI-KM10

#LI-Hybrid

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

Various health plans

Time off plans for vacation and sick time

Parental leave options

Retirement options

Education reimbursement

In-office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here .

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.