Program Analyst, Chief of Administration (O-5 Billet) Non-Supervisory

Summary

Supports IHSC Chief of Administration by managing HR information systems, timekeeping, and travel data. Duties include data analytics, program monitoring, stakeholder communication, and process improvement. Works independently under general supervision, plans own work, and assignments are reviewed for feasibility and effectiveness in meeting requirements. This position is only open to current USPHS officers. USPHS Call to Active Duty (CAD) candidates are not eligible for this position.

Duties

DUTIES AND RESPONSIBILITIES: Data Analytics for Human Resource Information Systems: Collects, analyzes, and interprets data from human resource information systems (e.g., staffing matrix) and human resources programs (e.g., recruitment and placement). Develops and maintains dashboards, reports, and metrics to support strategic planning and operational decision-making. Identifies trends, gaps, and opportunities for process improvement based on data analysis. Program Monitoring and Data-Driven Policy Implementation: Monitors assigned human resources programs and projects using quantitative and qualitative data to ensure compliance with policies, standards, and guidelines. Conducts research and data analysis to support policy review, revision, and development of standard operating procedures. Coordinates and manages programs within the immediate component, leveraging data to drive continuous improvement. Stakeholder Communication and Data Presentation: Communicates and collaborates with internal and external stakeholders, presenting data-driven insights through briefings, reports, and special presentations. Translates complex data findings into actionable recommendations, requiring tact and judgment in the explanation of methods, policies, and plans. Civil Service Employee Timekeeping System Data Management: Oversees and manages the civil service employee timekeeping system, ensuring accurate data collection, entry, and reporting for the Chief of Administration and its sections. Analyzes timekeeping data to identify patterns, discrepancies, and opportunities for process optimization. IHSC Travel System and Data Analytics: Administers the IHSC travel system and related data functions, ensuring the accuracy and completeness of travel records and reports. Analyzes travel data to support budget planning, compliance, and operational efficiency. Performs other minor duties as assigned.

Qualifications

COMPETENCIES: Demonstrate strong interpersonal skills. Treats others with courtesy, sensitivity, and respect. Writes in a clear, concise, organized, and convincing manner. Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed. Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations. Inspires and fosters team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals. Behave in an honest, fair, and ethical manner. Shows consistency in words and actions. Model high standards of ethics. Cultural competency with the ability to understand, communicate with and effectively interact with people across various cultures.

Education

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Qualifying degree from the U.S. Public Health Service officer's category and at least three years of relevant professional experience. Experience in data analytics, management, administration, or evaluation of programs. If clinically licensed, maintains status and may perform clinical duties as directed and approved, documented via memorandum of assignment. Maintains BLS for Healthcare Providers certification through the American Heart Association. Demonstrates a high degree of independence, initiative, judgment, and follow-through on sensitive and complex administrative and data-driven tasks. Advanced analytical skills with the ability to accurately analyze data, identify trends, and produce actionable reports. Adaptable to change and new information; able to rapidly adjust to changing conditions or unexpected obstacles. Proficient in HRIS, USA Staffing and Microsoft Office programs, including Project, Visio, Excel, and SharePoint; experience with data visualization and analytics tools preferred.