Program and Compliance manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary

Serve as a collaborative leader and trusted advisor within the Operations Team, with the objective of providing world-class operational service delivery to the client's portfolio and customers. Advise clients on various aspects of facilities and compliance program delivery, owning the process from idea to execution. Identify key priorities across programs, align organizational stakeholders, and lead cross-functional teams to ensure quality, speed, predictability, and outcomes — including full oversight of Fire Life Safety vendor management and regulatory compliance.

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Job Responsibilities

1. Relationship Management

Lead the client relationship and interface for assigned business segment(s) and additional initiatives

Establish a "Trusted Advisor" relationship with client counterparts as a Subject Matter Expert (SME) in compliance, programs, focused on but not limited to fire life safety

Coordinate work and/or approvals between internal and/or external groups

2. Program Management & Operations

Lead programs to create value for the client and ensure program deliveries meet or exceed expectations

Drive adherence to established processes while demonstrating agility and creativity to meet dynamic business needs

Provide management and leadership direction for the design, development, and implementation of programs

Manage the approval process for all assigned projects and escalate risks throughout the organization appropriately

Collaborate with account-wide team and proactively share and reapply all learnings, successes, and best practices

3. Fire Life Safety Vendor Management

Serve as the primary point of accountability for all Fire Life Safety (FLS) vendor relationships, contracts, and performance

Oversee the selection, onboarding, and ongoing performance management of FLS vendors including inspection, testing, and maintenance (ITM) contractors

Ensure all FLS vendors maintain current certifications, licenses, and insurance in accordance with applicable codes and client requirements

Manage and track completion of all FLS inspections, testing, and maintenance activities across the portfolio to ensure full compliance with NFPA, IFC, and local Authority Having Jurisdiction (AHJ) requirements

Maintain accurate and up-to-date FLS records, inspection reports, deficiency logs, and corrective action documentation

Coordinate with the EHS team and client stakeholders to resolve FLS deficiencies in a timely manner

Serve as the point of escalation for FLS-related incidents, regulatory findings, or vendor performance issues

Review and approve FLS vendor scopes of work, proposals, and invoices in alignment with budget parameters

4. Quality & Compliance

Develop, implement, and maintain compliance programs, policies, and standard operating procedures (SOPs) aligned with client requirements and regulatory standards

Conduct and manage regular compliance audits, site inspections, and gap analyses across the portfolio

Track and report on key compliance KPIs, corrective actions, and program performance metrics

Identify trends and patterns in compliance data; develop and implement corrective and preventive action (CAPA) plans

Ensure timely completion and documentation of all regulatory reporting obligations

Collaborate with operations, sourcing, and EHS teams to embed quality and compliance standards into day-to-day service delivery participation in RFPs etc.

Compose, review, and maintain technical documentation including audit reports, compliance registers, and program manuals

Responsible for oversight and completion of JLL JCAP Program

5. Reporting & Executive Communication

Provide regular executive-level dashboard and presentation reporting on program, compliance, and FLS performance

Manage and report on critical and key performance measurements

Prepare and present compliance and FLS status updates to client and JLL leadership as required

7. Other

Any and all other duties and tasks assigned

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Knowledge, Skills & Abilities

Education

Level

Requirement

Minimum

Bachelor of Arts or Bachelor of Science (BA/BS) in a science, technical, or related discipline

Preferred

Master's Degree in Real Estate, Project Management, Engineering, Construction Science, Environmental Health & Safety, or related field

Experience

Level

Years

Minimum

8 years of relevant experience in facilities management, compliance, or program management

Preferred

8+ years, with direct experience managing Fire Life Safety programs and/or vendor oversight

Skills & Knowledge

Facilities management, compliance program development, and/or program management

Fire Life Safety systems, codes, and vendor management (NFPA, IFC, AHJ requirements)

Background composing technical documentation, SOPs, audit reports, and compliance records

Ability to recognize and diagnose trends, patterns, and compliance risks

Strong analytical skills including root cause analysis and solution development

Other Abilities

Demonstrated client relationship management and trusted advisor skills

Outstanding organizational and time management skills

Excellent verbal and written communication skills, including ability to communicate effectively with technical, quality assurance, and operational personnel

Ability to work independently and within a cross-functional team

Computer proficiency in Word, Excel, PowerPoint, Adobe, and Microsoft Office Suite

Ability to work well in a demanding, fast-paced environment

Certifications/Licenses

Preferred: CFPS (Certified Fire Protection Specialist), CFM (Certified Facility Manager), or equivalent compliance/FLS certification

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

• 84,600.00 – 122,700.00 USD per year
• Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

• On-site –Richmond, VA
• If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• •401(k) plan with matching company contributions
• •Comprehensive Medical, Dental & Vision Care
• •Paid parental leave at 100% of salary
• •Paid Time Off and Company Holidays
• •Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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