Program Manager, CXQO, Just Walk Out Technology

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

We are optimizing the shopping experience for Amazon's Customers in the Physical retail space. This role will be a key member of the program team located in Hyderabad supporting Just Walk Out (JWO) tech and business teams. The successful candidate will be a self-starter, comfortable with ambiguity, with strong attention to detail, an ability to work in a fast-paced, high-energy, and ever-changing environment. The drive and capability to shape the business group strategy is a must. A successful candidate will: • Have the ability to work independently in a broad array of environments. • Manage cross-functional project teams, planning, organizing, and executing complex projects across multiple organizations and stakeholders to enable the launch of new sites at scale. • Build strong partnerships with operations leaders to understand improvement opportunities. • Have the ability to work in a fast-paced environment. • Confidence operating in a highly ambiguous and iterative business space. • High attention to detail including proven ability to manage multiple competing priorities simultaneously. • Willingness to challenge and influence senior leaders. • Able to work in a diverse team

• Key job responsibilities
• •Develop, review, approve, coordinate, and lead large strategic projects / programs within Amazon Business Units (BUs) and across different geographies. • Build relationships and partner across cross-functional teams to build and execute on new initiatives and roadmaps. • Collaborate with global stakeholders and partners to deliver on project goals. Coordinate a portfolio of programs from inception to delivery. • Define and implement metrics to measure performance across procurement, operations, and transportation logistics. • Compile, manage, and report on weekly project metrics and be responsible for leading meetings to align on project requirements.
• •Communicate program status updates to the stakeholders and senior leadership on a regular basis. • Provide program insights and data driven recommendations to support strategic decisions.

• About the team
• Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

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Basic qualifications

• - 3+ years of program or project management experience
• - 3+ years of working cross functionally with tech and non-tech teams experience
• - 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• - Bachelor's degree
• - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• - Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications

• - 5+ years of driving end to end delivery, and communicating results to senior leadership experience
• - 5+ years of driving process improvements experience
• - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• - Experience building processes, project management, and schedules
• - Experience identifying and resolving complex issues

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