Program Manager - On Site

Discover Vanderbilt Health : With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization:

NICU CSL 30

Job Summary:

In your pivotal role as Program Manager, you will support our nursing scheduling and workforce management program by ensuring schedules are set up accurately and efficiently for a large team across three regions. You will own key schedule build activities such as establishing and maintaining templates, applying seniority logic, and pre-loading holidays and approved time off, helping prevent downstream issues and last-minute fixes. This position works traditional daytime business hours, Monday–Friday, onsite at Monroe Carell Jr. Children’s Hospital, and partners closely with a strong workforce management group that can help you ramp up—making technology proficiency and the ability to learn systems quickly essential. Requirements include a Bachelor’s Degree (or equivalent experience) and at least 3 years of relevant experience.

• What you’ll do
• •Own the configuration and setup of the workforce management scheduling program used for nursing staff.
• •Build and maintain scheduling templates, ensuring they align with operational needs and staffing models.
• •Apply seniority rules and scheduling logic appropriately within the system.
• •Pre-load holidays and ensure holiday scheduling is set up correctly and in advance.
• •Pre-load approved time off so schedules reflect real availability and reduce downstream fixes.
• •Support a large team environment where accuracy, deadlines, and attention to detail are critical.
• •Partner with a strong workforce management group, leveraging their expertise while also being able to work independently and troubleshoot issues as they arise.

• What will help you be successful
• •Experience in workforce management, scheduling operations, or similar programs is a strong plus.
• •If you haven’t worked directly in workforce management tools before, you bring strong technical proficiency—you’re comfortable learning new systems quickly and can confidently navigate technology and computer-based workflows.
• •You’re organized, detail-oriented, and proactive about preventing issues before they impact the schedule.

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DEPARTMENT SUMMARY :

The pioneering Neonatal Intensive Care Unit (NICU) at Monroe Carell provides the highly specialized, family-centered care your baby needs. Our Level IV NICU has the ability to care for your infant, no matter how serious or complex their condition. Our 24-hour specialized care team is ready to help you and your family through any diagnosis or treatment. For more information, please visit https://www.childrenshospitalvanderbilt.org/program/neonatal-intensive-care-unit-nicu.

• KEY RESPONSIBILITIES
• •Oversees the creation, coordination and execution of the program.
• •Provides budgetary management to the program.
• •Provides training and guidance for individuals supporting the program.
• •Promotes growth and expansion of the program.
• •The responsibilities listed are a general overview of the position and additional duties may be assigned.

• TECHNICAL CAPABILITIES
• •Program Management (Intermediate): Planning, organizing, and managing resources to bring about the successful completion of specific program goals and objectives.
• •Financial Processes (Intermediate): Ability to monitor costs, expenses and revenue as well as the ability to manage those costs and expenses in relation to budgeted amounts.
• •Process Improvement (Intermediate): Identifies, analyzes and improves upon existing business processes for optimization and to meet standards of quality.
• •Peer Leadership (Intermediate): The ability to show leadership and influence people of equal rank in an effort to accomplish team goals.
• •Networking (Intermediate): Build relationships through industry contacts, professional organizations and individuals.
• •Quality Management (Intermediate): Developing a systematic process of checking to see whether a process or service is meeting specific requirements.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.

Core Capabilities :

Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative ele