Program Support Assistant (OA)

Summary

This position is located in the Geriatrics and Extended Care Service within the Veterans Affairs Medical Center, Louisville, Kentucky and encompasses an interdisciplinary, multifunctional array of programs and services to meet the needs of chronically-ill patients, so they may remain in their own homes. The person in this position will serve as a Program Support Assistant under the administrative supervision of the GEC Administrative Officer.

Duties

Duties: This position will serve as a Program Support Assistant under the administrative supervision of the GEC Administrative Officer. Programs within the Geriatrics and Extended Care Service included: Home Based Primary Care (HBPC), Home and Community Based Services(HCBS), Homemaker/Home Health Aide (HM/HHA), Hospice and Palliative Care (HPC), Contract Nursing Home (CNH), Care Coordination / Home Telehealth (CC/HT), Adult Day Health Care (ADHC) and Program and the Medical Care Foster Home Program. Performs work involving the collection, compilation, and/or tracking of data and statistical information in support of an organization's program operation. Performs data entry and other data processing tasks. Responsible for completeness, accuracy, and accessibility of data for analytical purposes. Manages database for data entry of demographic data, provider-specific clinical data, historical data, and patient-related data. Prepares, executes, and/or tracks program specific information, such as meeting minutes, average daily census reports, FOIA requests, congressional inquiries, and contract data within the service. Uses software applications to draw information, e.g., from the Computerized Patient Record System (CPRS), Veterans Integrated Support and Information Application (Vista), Microsoft Access, Excel, and Outlook. Also monitors the VA Electronic Contract Manager System (eCMS) in order to prepare/assist in preparation of reports Assists in the acquisition, development, and/or scheduling of program resource materials and personnel, such as hard copy and computer-based brochures and reports, agency staff and/or volunteer personnel, and/or needed program equipment such as telephones, computers and printers, fax machines, etc. Monitors all aspects of the operating programs and makes recommendations to improve or modify methods for disseminating information to intended audiences. In person or on the telephone, employees maintain a pleasant and helpful attitude when dealing with professional and non-professional staff, co-workers, applicants, supervisors, management, union representatives, government representatives, and the general public. Design, delegate, and monitor office procedures that support patient care, thus freeing the clinical providers as much as possible to provide direct patient care. Work Schedule: Monday - Friday 8:00am-4:30pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD40394A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/06/2026. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience using of a variety of personal computer applications, including word processing, spreadsheet applications, database files, presentation software; experience collecting and gathering data for reports and updating spreadsheets; experience preparing documents for review; coordinating, planning, and organizing administrative duties for a clinical office; experience communicating orally and in writing; providing customers with consistent information according to established policies and procedures.. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.