Project Coordinator II

What this Job Entails:

The Project Coordinator I will plan and coordinate aspects of projects from initiation to delivery. Projects often involve logistics planning, network, server, and/or software implementation/upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope:

• •Follows established procedures on routine work
• •Requires detailed instructions and tracking

Your Roles and Responsibilities:

• •Gather and maintain project requirement lists.
• •Provides weekly project updates including action item updates.
• •Schedules and coordinates project reviews and follows up on assigned actions.
• •Effectively and accurately communicate status to the team.
• •Assist with maintaining and monitoring project plans, project schedules, work hours and expenditures.
• •Assists with identifying project issues, resolving blockers, and/or escalating the issue to the manager.
• •Takes part in organizing, attending and participating in stakeholder meetings.
• •Documents and follows up on important actions and decisions from meetings.
• •Collaborates with various regional teams responsible for project resources and ticket resolution.
• •Assists with daily monitoring of the ticketing system, reassigning and creating tickets where required.
• •Produces regular reports as required.
• •Assists with identifying trends or recurring problems and escalates to management for resolution.
• •Assists with locating and defining new process improvement opportunities.
• •Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.
• •Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics, SLAs, and KPIs, and delivering actionable insights to relevant decision-makers.
• •Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• •Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
• •Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.
• •Familiarity with Google Workspace tools
• •Excellent Communication skills, both verbal and written
• •Proactive attitude and dependable
• •Excellent customer service skills
• •Ability to work both within a team and independently
• •Ability to multitask and prioritize workload
• •Ability to use good judgment, as well as problem-solving and decision making skills
• •Ability to maintain confidentiality and professional decorum

Preferred Qualifications:

• •Understanding or previous experience with ticketing systems and/or project management system​
• •Understanding of or previous experience in a technology driven environment

Physical Demand & Work Environment:

• •Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• •Must have the ability to move from place to place within an office environment
• •Must be able to use a computer
• •Must have the ability to communicate effectively
• •Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers