Project Coordinator - Reno, NV

Title: Project Coordinator

Location: Reno, NV

Join our team as a Project Coordinator and be part of a company that helps people when they need it most. In this role, you’ll support residential and commercial customers who have experienced property damage from water, fire, mold, or other unexpected events. You’ll help guide customers through the restoration process with professionalism, empathy, and clear communication. We’re looking for reliable, hardworking individuals who are passionate about helping others and take pride in making a meaningful impact.

Key Responsibilities

Provide administrative support to Project Managers and help manage projects from start to finish

Maintain accurate and complete job files, documentation, and data in company systems

Communicate regularly with customers, insurance adjusters, and internal teams to provide updates and support

Monitor and respond to emails, calls, and system communications, ensuring timely follow-up and documentation

Ensure compliance with company standards, program requirements, and service level agreements

Track job progress, schedules, and status updates, keeping all stakeholders informed

Assist with project setup, documentation review, invoicing, and project closeout

Support collections and coordinate with accounting, customers, and insurance carriers as needed

Serve as a point of contact for customers and partners, providing professional and empathetic service

Assist with intake calls, vendor coordination, and general office support as needed

Participate in team meetings, audits, and performance tracking

Support team workload during busy periods, including occasional after-hours assistance

The Ideal Candidate

Thrives in a fast-paced environment and stays organized

Strong attention to detail with a proactive, problem-solving mindset

Excellent communication skills with the ability to work with multiple stakeholders

Customer-focused with a compassionate, service-oriented approach

Takes ownership of tasks and follows through to completion

Able to work both independently and as part of a team

Qualifications

High school diploma or equivalent required

Ability to pass a criminal background check

1 – 2+ years of experience in an administrative, coordination, or customer service role preferred

Highly organized with strong attention to detail and problem-solving skills

Able to manage multiple tasks and priorities in a fast-paced environment

Strong verbal and written communication skills

Comfortable using Microsoft Office and general computer systems

Benefits

3 weeks of paid time off

7 company-paid holidays

401(k) with company match

Medical, dental, vision, life, supplemental, and disability insurance offered