Project Manager

Description

About Us

Washington Water and Fire is a disaster mitigation company specializing in water, fire, mold, and specialty drying services across the Pacific Northwest. We partner closely with insurance carriers, plumbers, property managers, and referral partners to deliver fast, professional, and well-documented mitigation services.

We are expanding operations in the Tacoma market and are seeking a hands-on Project Manager – Water Mitigation to help build, manage, and scale mitigation operations from the ground up.

Position Summary

The Project Manager – Water Mitigation is responsible for building, managing, and scaling water mitigation projects from start to finish. This is a hands-on leadership role requiring someone who can perform field work while also managing operations, customer relationships, scheduling, documentation, and job profitability as the business grows.

In the initial phase, this role will personally handle all aspects of mitigation projects, including emergency response, field work, customer communication, job documentation, and billing. As volume increases, the role will transition into a leadership position with responsibility for coordinating technicians, enforcing SOPs, and overseeing multiple active projects.

This is not a desk role. Success requires urgency, accountability, strong operational discipline, and the ability to execute in the field while helping build a scalable, profitable mitigation operation.

Key Responsibilities

Field Operations & Mitigation Execution

Perform hands-on water mitigation services including emergency response, water extraction, demolition, equipment setup, monitoring, and dry-out procedures

Conduct moisture mapping, daily monitoring, and documentation in accordance with IICRC standards

Deploy, monitor, and retrieve drying equipment

Ensure all mitigation work complies with company SOPs and industry best practices

Emergency Response & Scheduling

Manage 24/7 emergency response, including on-call coordination and after-hours response as needed

Respond to new losses promptly and professionally

Coordinate project schedules and service timelines

Project Management & Documentation

Create and manage job scopes, estimates, invoices, and insurance claim documentation

Maintain clean, complete, and defensible job files

Track project timelines, job profitability, material usage, and equipment deployment

Client, Adjuster & Partner Communication

Communicate professionally with homeowners, property managers, plumbers, adjusters, and insurance carriers

Explain mitigation processes, scopes of work, and expectations clearly

Drive jobs through approval, billing, and payment

Team Growth & SOP Development

Coordinate and schedule technicians as project volume increases

Help hire, train, and onboard mitigation technicians

Develop, implement, and enforce standard operating procedures (SOPs) for mitigation workflows

Enforce safety standards, company policies, and quality expectations

Performance Management & Growth

Track key performance indicators (KPIs), project performance metrics, and operational costs

Monitor margins, cycle times, and job outcomes

Collaborate with ownership on workflow optimization and long-term growth strategies

Build and maintain referral relationships with plumbers, HVAC contractors, property managers, and other partners

Qualifications

3+ years of experience in water mitigation or restoration operations

Strong working knowledge of IICRC standards and mitigation best practices

Hands-on field experience with extraction, demolition, drying, and monitoring

Experience creating scopes, estimates, and insurance documentation

Proficiency with Xactimate or similar estimating software preferred

Strong organizational, documentation, and time-management skills

Valid driver’s license with clean driving record

Strong communication, leadership, and customer service skills

Comfort operating in early-stage, fast-growth environments

Physical & Work Requirements

Ability to perform field mitigation work and inspections

Ability to lift, carry, and deploy drying equipment

Ability to work in residential and commercial job site environments

Willingness to be on-call and respond to emergency losses as required

Benefits

Competitive compensation based on experience

Medical, dental, and vision insurance

Paid time off and holidays

Growth and long-term leadership opportunities within a growing regional organization

Equal Employment Opportunity

Washington Water and Fire of Tacoma is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

ADA Statement

Applicants must be able to perform the essential functions of this position with or without reasonable accommodation.