Project Manager

Description

About Us

American Packout of Nashville is a contents restoration and packout services company specializing in residential and commercial losses caused by fire, water, mold, and other disasters. We partner closely with restoration contractors, insurance carriers, property managers, and referral partners to provide professional, efficient, and well-documented contents restoration services.

Position Summary

The Packout Project Manager is responsible for managing all aspects of contents packout and packback projects from initiation through completion. This is a hands-on leadership role requiring active field involvement while managing crews, documentation, customer communication, quality control, and job profitability.

In Nashville, this role also includes a business development and referral relationship component . The Packout Project Manager will help build and maintain strong referral channels while ensuring every project meets high standards for chain-of-custody, documentation accuracy, and customer experience.

This is not a supervisory-only role. The Packout Project Manager is expected to work in the field regularly while leading crews, managing projects, and supporting market growth.

Key Responsibilities

Project Management & Field Operations

Manage all aspects of contents packout and packback projects from initiation through completion

Coordinate and oversee on-site packout crews during fire, water, and mold losses

Perform and supervise packing, moving, loading, and unloading activities as needed

Schedule crews appropriately and ensure proper staffing for each project

Manage project timelines, labor efficiency, and job profitability

Inventory, Chain-of-Custody & Quality Control

Create and manage detailed room-by-room inventories using approved documentation systems

Ensure proper packing, labeling, protection, handling, and chain-of-custody for all customer belongings

Oversee loading, transport, secure warehousing, and storage operations

Coordinate cleaning, deodorization, and restoration of salvageable contents

Perform quality control inspections during packout, storage, and packback phases

Oversee packback operations, ensuring contents are returned accurately and respectfully to original locations

Documentation & Insurance Support

Maintain accurate job files including photos, notes, inventories, and supporting documentation

Ensure documentation meets insurance carrier and company standards

Communicate with adjusters, property managers, contractors, and clients regarding scope, timelines, approvals, and documentation

Customer & Partner Communication

Maintain clear, professional communication with homeowners and set expectations for timelines and processes

Resolve customer concerns promptly while protecting company reputation and service standards

Training, Safety & Standards

Train and coach technicians on proper procedures, documentation, and customer interaction

Ensure compliance with company SOPs, safety standards, and customer service expectations

Manage equipment, vehicles, supplies, and materials related to contents operations

Marketing & Lead Development Responsibilities

Proactively build and maintain relationships with key referral partners including restoration contractors, plumbers, property managers, insurance agents, adjusters, and facility managers

Represent the company professionally at networking events, site visits, and industry functions

Identify and pursue new lead sources to support consistent job flow

Conduct routine outreach, follow-ups, and relationship management with existing partners

Collaborate with ownership on business development strategy and market expansion efforts

Maintain a strong professional presence that supports sustained market growth

Qualifications

3+ years of experience in packout, contents restoration, or related project management role

Proven experience managing packout and packback projects end-to-end

Strong knowledge of inventory systems, chain-of-custody, and contents handling best practices

Experience working with insurance carriers and adjusters preferred

Strong organizational and documentation skills

Ability to lead crews in hands-on production environments

Valid driver’s license with clean driving record

Strong communication, leadership, and customer service skills

Physical & Work Requirements

Ability to lift and carry up to 75 lbs regularly

Ability to stand, bend, climb, and work in residential and commercial environments

Ability to perform repetitive lifting, carrying, and loading activities

Comfortable working in varying weather and job site conditions

Benefits

Competitive compensation based on experience

Medical, dental, and vision insurance

Paid time off and holidays

Growth opportunities within a growing national organization

Equal Employment Opportunity

American Packout of Nashville is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

ADA Statement

Applicants must be able to perform the essential functions of this position with or without reasonable accommodation.