Project Manager

Description

About Us

American Packout Raleigh is a contents restoration and packout services company specializing in residential and commercial losses caused by water, fire, mold, and other disasters. We partner closely with insurance carriers, adjusters, contractors, and property managers to provide professional, efficient, and well-documented contents restoration services. As part of a growing national organization, we are building scalable, high-quality packout operations in new markets.

Position Summary

The Packout Project Manager is responsible for managing and executing all residential and commercial packout and contents restoration services from start to finish. This role is hands-on and labor-intensive, requiring active participation in packing, moving, lifting, loading, and unloading customer contents while leading packout operations in the field.

In Raleigh, this role also carries a division-building focus . The Packout Project Manager will help launch and grow the Packout & Contents Restoration division from the ground up by developing referral relationships, generating new business, establishing workflows, and building scalable systems while maintaining high production and profitability standards.

This is not a supervisory-only role. The Packout Project Manager is expected to work in the field daily while managing projects, documentation, and business development responsibilities.

Key Responsibilities

Division Launch & Business Development

Help launch and build the Packout & Contents Restoration division in the Raleigh market from the ground up

Generate new business through marketing, networking, and relationship-building with adjusters, agents, contractors, and property managers

Develop and manage a pipeline of leads and referral sources

Represent the company professionally in the community and at industry events

Project Management & Operations

Manage packout projects from initial loss through packback, ensuring quality, customer satisfaction, and profitability

Perform on-site inspections and develop accurate scopes of work for contents packout and restoration

Assist with or perform packouts and field work as needed, especially during early-stage growth

Coordinate and schedule crews, cleaning operations, storage, and delivery logistics

Ensure all contents are properly inventoried, photographed, labeled, and tracked

Plan and coordinate pack-backs upon completion of mitigation or reconstruction

Financial & Administrative Control

Maintain organized job files with complete documentation for insurance billing

Track labor, materials, storage, and job costs to ensure projects meet profitability goals

Order, stage, and manage materials and supplies for each project

Prepare and support accurate invoicing to insurance carriers and clients

Quality & Process Development

Establish, improve, and document systems, workflows, and processes as the division grows

Maintain quality control standards and resolve customer concerns promptly

Ensure all work is performed safely, efficiently, and in accordance with company standards

Communication & Client Relations

Communicate professionally with homeowners, adjusters, and referral partners throughout each project

Explain the packout and contents restoration process clearly and set appropriate expectations

Qualifications

3+ years of experience in packout, contents restoration, or related restoration project management

Proven ability to manage packout projects from loss through packback

Experience working directly with insurance adjusters and carriers preferred

Strong organizational, documentation, and cost-tracking skills

Comfortable performing physical field work, including lifting, carrying, loading, and unloading contents

Valid driver’s license with clean driving record

Strong communication, leadership, and customer service skills

Ability to work in fast-paced, multi-project environments

Entrepreneurial mindset and comfort helping build a new division

Physical & Work Requirements

Ability to lift and carry up to 75 lbs regularly

Ability to stand, bend, climb, and work in residential and commercial environments

Comfortable working in varying weather and job site conditions

Willingness to perform hands-on packout labor as part of daily responsibilities

Benefits

Competitive compensation based on experience

Medical, dental, and vision insurance

Paid time off and holidays

Growth opportunities within a rapidly expanding national organization

Equal Employment Opportunity

American Packout Raleigh is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

ADA Statement

Applicants must be able to perform the essential functions of this position with or without reasonable accommodation.