Project Manager

About the role

We're looking for a Project Manager to join our PMO team and run deployment projects from kickoff to go-live. This is a foundational role on the team — most of your work (about 70%) will be standard store deployments, with the rest split between medium-complexity, multi-location rollouts and stretch projects that grow you toward more complex work.

You'll do well here if you like owning things end-to-end, you keep customers updated without being asked, and you flag risks early rather than waiting for them to grow. You're organized, you follow process, and you're comfortable juggling vendors, equipment, and schedules across several projects at once.

You'll be the main point of contact for your own set of customer accounts — the first person they call when something needs attention. It's real ownership from day one, with a clear path to more complex deployments as you grow.

Reports to: Team Lead, PMO

Location: South Africa (Remote)

What You'll Do

Project Execution & Customer Management

Run several deployment projects at once, independently, from kickoff through go-live

Serve as the main point of contact for your customer accounts, with regular updates

Own project admin, documentation, and coordination end-to-end

Manage project budgets, coordinate resources, and keep milestones on track with urgency

Look for ways to add value to the customer relationship beyond the immediate ask

Prepare status reports, dashboards, and project summaries for internal and external stakeholders

Deployment Coordination & Problem Solving

Keep every part of the deployment on track — site surveys, equipment shipping, vendor coordination, and installation scheduling

Act as the first point of escalation for your accounts and projects

Troubleshoot routine deployment issues yourself; bring complex ones to Senior PMs or the Team Lead with your analysis attached

Manage equipment returns and RMA processes, and handle vendor relationships on standard projects independently

Keep documentation current across all RetailNext platforms

Generate accurate project quotes using our established pricing models

Process & Documentation

Keep detailed, accurate project documentation and complete deployment checklists on every project

Update project tracking systems with accurate, timely information

Meet or beat PMO KPIs and follow PMO SLAs — customer response times, quote turnaround, shipping coordination, SmartOps updates, and internal communication

Document lessons learned and contribute ideas that improve how the team works

Vendor & Stakeholder Coordination

Coordinate with approved installation vendors on scheduling and requirements

Review vendor quotes for accuracy and fit with our standard pricing

Monitor vendor performance and flag quality or schedule issues early

What We're Looking For

Required

2–3 years of project management or coordination experience

Solid understanding of deployment processes

Working knowledge of SmartOps, Google Workspace, and project management tools

Basic understanding of retail technology, hardware requirements, and vendor management

Strong written and verbal communication

Proficiency in Microsoft Office and project management tools

Valued but Not Required

Customer service experience

Experience with multi-location or multi-store rollouts

Exposure to more complex deployment projects

What We Offer

Own real deployment projects end-to-end from day one, not just shadow work

Clear growth path to Senior PM as you take on more complex, higher-stakes deployments

Visible role at the heart of customer success — your work directly shapes whether customers thrive on RetailNext

Monthly Recharge Day

Holiday Exchange Program

Best Self Benefit Program

Medical Insurance

Work from Anywhere up to 90 days