Project Manager, Operations, Life Sciences

KEY RESPONSIBILITIES

Reporting to the Operations Manager, and as an integral part of Questel’s Language Solutions Team, this role is responsible to provide support to the Operations and Sales teams by managing various aspects of the document translation lifecycle, assisting with new interpretations requests, and processing new orders.

You will be involved in the following activities:

Assist operations team with launching new projects

Initiate tasks for rush requests

Pre-process files before delivery to the translator, ensuring that the translator receives complete, organized files

Conduct postproduction quality assurance checks, and clearly communicate any issues to project managers

Source translation teams, administer tasks and monitor progress on behalf of the project manager

Prepare final delivery packages

Maintain accurate, up-to-date project records

Collaborate with operations team to ensure client specifications are met

Manage project resources

A support operations team with other tasks, as needed, such as importing/exporting files

Monitor assigned projects to ensure all projects have been accepted by vendors

Monitor group inboxes and assign an email to appropriate personnel

Report unaccepted/unassigned projects to department managers

Assist with feasibility requests

Manage projects end-to-end that meet or exceed client requirements

Work on special projects and other duties as assigned by management

REQUIRED PROFILE

Education and experience:

Proficient in all Microsoft Office applications

Able to handle multiple demands, delays, or interruptions, while still maintaining accuracy and timeliness

Demonstrate initiative, persistence, ability to problem-solve, and enthusiasm for learning

Excellent written and oral communication skills, using professional tone and language; tactful and diplomatic with a clear, straightforward, courteous, and cooperative manner when dealing with others

Detail-oriented, thorough, accurate, and able to work quickly and steadily in a focused manner

Strong analytical, troubleshooting, and decision-making abilities, and creative thinking to readily offer client solutions

Previous internship or experience in a fast-paced office setting

Fluent in English, fluency in another language, other than English, is preferred but not required

Personal attributes:

• -Consistently standing and/or sitting with the ability to meet with other team members
• -Consistently operating a computer and other office productivity machinery
• -Remembering names and details
• -Maintaining confidentiality of all information that is or will be confidential and proprietary to Questel or Questel’s

clients