Project Manager, Technology

WHO WE ARE

Crossmedia is the global media independent. We’re committed to doing media and business the right way, guided by the principles of TRUST, REASON and the Pursuit of HAPPINESS. Crossmedia US was founded in NY in 2000 and is one of the largest minority-owned full-service media planning & buying agencies in the nation. We are 500+ Crossmedians worldwide with big ambitions to continue to grow with soul.

We focus on what media agencies should do: create innovative connections between brands and people regardless of channel or budget. And we do it in an honest way. We are and always have been a values-based organization. We earn our clients TRUST by ensuring media transparency in our business model and objectivity in decision-making. We apply REASON & logic to finding solutions to our clients' greatest business challenges. The Pursuit of HAPPINESS matters to us. Big time. We invest in each colleagues’ professional & personal wellbeing and growth. It’s why we have countless initiatives, clubs & cultural events dedicated to our people and why we have been the top ranked media agency named to Ad Age’s Best Places to Work for the past seven years in a row.

We have offices in the US, London and Germany. Our client roster includes U.S. Bank, Invesco, Newell Brands, NASCAR, Planet Fitness, American Cancer Society, Ricola, Herschend Family Entertainment, Zalando, Edible Arrangements, Citizens Bank, and more.

PROJECT MANAGER

The continued success of Crossmedia is driven by the strength of its people, its ability to evolve ahead of the changing media and technology landscape, and its commitment to its values. The Project Manager – Technology is responsible for leading the planning, coordination, execution, and delivery of enterprise technology initiatives across the agency.

This role partners closely with business product owners, technical product owners, development resources, and stakeholders across the organization to ensure projects are well-defined, properly governed, and successfully delivered. Serving as the central point of coordination, the Project Manager aligns teams on priorities, timelines, dependencies, and outcomes while maintaining visibility into project health and delivery progress.

The successful Project Manager combines strong organizational, communication, and problem-solving skills with experience leading cross-functional technology initiatives. They are comfortable navigating ambiguity, facilitating collaboration between technical and non-technical stakeholders, proactively managing risks, and driving projects from concept through implementation.

This is an individual contributor role with no direct reports. The Project Manager independently leads projects and delivery efforts while partnering closely with product owners and technical teams. The role supports delivery discipline without replacing product ownership, technical decision-making, or people management responsibilities.

Project Leadership & Delivery

Lead multiple technology projects and workstreams through the full project lifecycle.

Develop and maintain project plans, timelines, milestones, dependencies, delivery roadmaps, and status reporting.

Coordinate activities across business stakeholders, product owners, and development teams to ensure successful delivery.

Monitor project progress, proactively manage risks, and ensure alignment with scope, priorities, timelines, and business objectives.

Support release planning, implementation activities, and post-launch follow-up.

Stakeholder Management & Communication

Serve as the primary point of coordination between business and technology teams.

Facilitate project meetings, discovery sessions, sprint planning, backlog reviews, workshops, and status updates.

Communicate project status, risks, decisions, dependencies, and recommendations to stakeholders at all levels of the organization.

Translate technical concepts into business-friendly language and business needs into actionable project plans.

Build collaborative relationships across departments to drive alignment and successful execution.

Business & Technical Partnership

Partner with business product owners to understand workflows, operational challenges, priorities, and desired outcomes.

Collaborate with technical product owners and development teams on prioritization, backlog management, requirements refinement, delivery planning, and implementation.

Support discovery efforts by documenting workflows, requirements, decisions, and success criteria.

Ensure business requirements remain aligned with technical solutions throughout the project lifecycle.

Risk Management & Continuous Improvement

Identify, assess, and manage project risks, issues, assumptions, dependencies, and scope changes.

Develop mitigation strategies, resolve delivery blockers, and escalate issues with recommendations when appropriate.

Maintain project documentation, governance artifacts, status reports, decision logs, and project communications.

Contribute to improving project management standards, delivery processes, reporting, templates, and operational workflows while fostering accountability, transparency, and continuous improvement.

REQUIREMENTS

3–5 years of experience in project management, technology project delivery, product operations, business operations, or a related discipline.

Experience leading technology, software development, automation, data, infrastructure, or enterprise solution initiatives.

Demonstrated success managing cross-functional projects involving both business and technical stakeholders.

Strong understanding of project management methodologies, governance practices, and delivery frameworks.

Experience with Agile, Scrum, Kanban, sprint planning, backlog management, and software development lifecycles.

Experience developing project plans, timelines, status reports, risk registers, and project documentation.

Experience using project management and collaboration tools such as Smartsheet, Microsoft Planner, Microsoft Teams, SharePoint, or similar platforms.

Excellent written and verbal communication skills with the ability to communicate effectively with both technical and non-technical audiences.

Strong organizational, analytical, problem-solving, and stakeholder management skills.

Ability to manage multiple priorities and projects while maintaining attention to detail.

Experience in media, advertising, analytics, AI, or technology-driven organizations is a plus.

CAPM, PMP, Agile, Scrum, or similar project management certification is a plus.

ADDITIONAL INFORMATION

Responsibilities may evolve based on business needs. This role is an individual contributor position with no direct reports but is expected to independently lead projects, coordinate stakeholders, manage delivery risks, and drive successful execution across multiple technology initiatives and enterprise solutions.

CROSSMEDIA BENEFITS

Our principles of Trust, Reason, and the Pursuit of Happiness are brought to life through benefits that recognize and support the diversity and physical, emotional, and professional well-being of our people, including:

Flexibility to work in hybrid manner with in-office and work from home options (depending on role).

Open/Flexible PTO/Annual leave with US & UK specific policies

Sponsored healthcare options and agency-wide physical & mental health support

401k with company match (USA), and generous Pension (UK)

Paid sabbatical at significant milestone anniversaries

Generous paid parental leave policy

Life milestone recognition & support

The Pursuit of Happiness Fund devoted to helping Crossmedians find their happy (be it travel, enrichment class, fitness membership or professional development)

Cell phone/tech reimbursement

Student Loan payment plan (US)

Tuition reimbursement

Learning & Development and train