Public Safety Dispatcher (Entry-Level)

Join a department that cares about its Dispatchers and is LOVED by its community

Elevate your public safety career as a Dispatcher. Our mission at the San Bruno Police Department is to Ensure Peace, Provide Safety, and Build Community. We aim to realize this mission by taking good care of the people who work in our organization so that they can take good care of everyone else. We believe that the key to providing exceptional police services is consistently deploying strong, healthy, well-trained, emotionally intelligent human beings as San Bruno Police Dispatchers. As such, we have created a healthy, happy, fun working environment, focused on enabling each member of our team to use their employment to pursue the best possible versions of themselves.

City of San Bruno's Excellent Benefits

• •CalPERS retirement formula
• Non-Safety : 2.7% @ 55 for classic members or 2% @ 62 for PEPRA members

Annual accruals of vacation days based on years of service, holidays and sick days

Opportunity for bilingual incentive pay up to 2.5%

Medical, dental and vision benefits provided with employee contribution

Life Insurance equal to one year’s annual salary provided at no cost

Long-term disability insurance provided at no cost

Home loan assistance program

Section 125 Flexible Benefit Plan

Tuition reimbursement

The Position

• The San Bruno Police Department is recruiting for entry-level Public Safety Dispatchers. Public Safety Dispatchers are responsible for public safety dispatch and related records management activities. This position operates on a 24-hour, 365 days per year basis, and may be assigned to either a day, swing, or graveyard shift on a regular, rotational basis that includes nights, weekends, and holidays. Public Safety Dispatchers perform a wide range of duties involving radio, telephone, and computers, applying various procedures and codes. Dispatchers receive and transmit emergency and non-emergency telephone and radio traffic as well as process communication reports, records, and radio logs, while maintaining
• a high level of confidentiality. Dispatchers may also support the Police Department by performing clerical tasks, training, assisting with fingerprinting, and being accountable for financial transactions. This position is integral in supporting the goals and objectives of the City and Police Department.

Examples of Duties

Essential Duties

• •Receives and transmits eme rgency
• and non-emergency
• telephone and radio traffic.

Maintains and processes a variety of communications reports, records and radio logs.

Operates a dispatch console, uses Computer Aided Dispatch (C.A.D.) System and other computer programs to process information and records.

Responsible for various Record Management System (RMS) entrie s, some of these include but are not limited to citations, warrant s, subpoenas.

Responsible for accurate and timely entries into the California Law Enforcement Telecommunication System (CLETS), as well as, the National Crime Information Center (NCIC).

Maintains a high level of confidentiality.

• •Performs collateral duties including a variety of related clerical tasks :
• recor ds entry , assisting in fingerprinting and jail operations, which may include searching prisoners; and is accountable for handling cash, bond, and check transactions.

Performs related duties and responsibilities as assigned.

Typical Qualifications

The ideal candidate will possess the ability to record and transmit information with speed and accuracy, "multi-task," make quick and sensible decisions, learn from constructive criticism, possess a high commitment to quality service, and participate in a team approach to law enforcement. In addition, candidates will have a successful track record of the following:

Professional skill or knowledge using computer keyboard; skill or knowledge using radio, telephone, and computers.

Active listening; conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message.

• •Placing a high priority on the internal and external customer’s perspective when making decisions and taking action ;
• Implementing service practices that meet the customers’ and own organization’s needs.

Maintaining effectiveness when experiencing changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches , and collaborating with others to make the change successful.

Ability to analyze and understand information gathered and follow the best course of action. Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions.

Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior.

Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required ; being proactive.

Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks.

Maintaining stable performance while handling stress in a manner that is acceptable to others and to the organization.

Minimum Qualifications

Must be able to pass an extensive background investigation.

Education

Possession of a high school diploma or GED equivalent. Additional related college course work or degree preferred.

Experience

At least one (1) year of related work experience requiring alertness and independent judgment, but no previous public safety dispatch experience is required .

Certificates and Licenses

Must possess and maintain a valid California Driver’s License, Class C with a good driving record.

Typing certificate issued within the last year verifying minimum typing speed of thirty-five (35) net words per minute with a maximum of nine (9) errors. Typing certificate must be submitted with application to be considered . Online typing certificate permitted with application; formal test will be administered to final candidate.

• •Completion within the last year of the POST Entry Level Dispatcher Selection Test Battery with a preferred minimum
• score of 48 or above;
• or CritiCall Dispatch passing test results within a year of application date .

Certificate must be submitted with application to be considered.

Supplemental Information

This is a continuous recruitment, and applications will be accepted on a continuous basis. This recruitment may close at any time without notice. For a full, detailed class specification, click here .

How to Apply

Applications may be submitted online at the City's BambooHR homepage. The City of San Bruno utilizes a merit-based selection system. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.

When submitting your application, please “upload” the following:

1) POST Entry Level Dispatcher Selection Test Battery (with a score of 48 or above) . If you have not yet taken the test, upcoming test dates can be found at: http://theacademy.ca.gov/tests ; or , CritiCall Dispatch test results.

2) Typing certificate issued within the last year verifying minimum typing speed of thirty-five (35) net words per minute with a maximum of nine (9) errors. Online typing certificate permitted with application, formal test will be administered to final candidate.

What happens next?

We will review your application and all supplemental materials to select the best qualified applicants to continue in the process. Screening will include