Quality Associates /Senior Quality Associates

Job Summary

Looking for a top performing individual within the GCC to provide administrative support to the Regional Sales and Operations team for the smooth running of the business unit. The person within the role will also be required to Identify opportunities for continuous improvement within the process

Roles & Responsibility:

Recording customer information accurately

Establish a good working relationship with Sales/operations team in process customer sales orders and ensure effective communication.

Providing efficient and accurate administration support to the Sales and operations team(such as input engineer timesheet information on a weekly basis and process engineer expenses)

Supporting the sales teams of any updates of sales orders.

Pro-active management of open work orders – service and callouts

Ensure that all necessary information is accurately recorded in the relevant systems

Communicating with various departments including Sales and Assessors

Pro-active management of open work orders – service and callouts

Ensure own email inboxes and teams shared inbox are managed effectively

Ensure portals are updated and responded to within the agreed SLA

Working to KPI's and SLA's.

Dispute resolution, price and contract queries.

Years of experience

2-4 years of experience in customer service operations/sales operation or order to cash processes

Shift Timings:

2 p.m. to 11 p.m

Educational Qualification

A graduate in any discipline

Skill sets required :

Mandatory

Have exceptional customer service skills

Excellent communication (verbal and written ) and team working skills

Good Attention to detail

High level MS Office knowledge skills

Be proactive and ability to grasp new processes

Preferable

Possess previous customer service experience , ideally from service/engineering background

Be experienced in working with customer disputes

Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

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