Quality Engineer

You’re more valuable than ever – And that’s just how we’ll make you feel.

Job Summary

The Quality Engineer plays a key role in the Company’s transition from traditional quality assurance

to a modern Quality Engineering model while retaining a strong foundation in hands-on manual

testing. The Quality Engineer will help build quality into the software development lifecycle by

partnering early with product, engineering, operations, clinical, and support stakeholders to

identify risk, clarify requirements, shape testability, execute thoughtful manual validation, expand

automation where appropriate, and improve release confidence before changes reach production.

Success in this role requires the ability to learn quickly, think critically, communicate clearly, speak

up when something does not make sense, connect details across systems and processes, become a

trusted expert on how the solution works, advocate for the end user, and validate whether software

truly supports the intended business outcome, not only whether it satisfies the written acceptance

criteria. The Quality Engineer must be technically capable, quality-driven, collaborative, and

committed to understanding the business, the workflows, and the purpose behind the applications

they support.

Qualifications

Education Required:

Bachelor’s degree in Computer Science, Information Systems, Engineering, Healthcare

Informatics, or a related field.

Equivalent combination of education and relevant experience may be considered.

Work Experience Required:

3+ years of hands-on experience performing manual, exploratory, regression, integration,

API, web-based, mobile, or enterprise application testing, or equivalent demonstrated

ability through software quality, engineering, automation, support, or technical product

work.

Demonstrated ability to create thoughtful test plans, execute detailed manual validation, ask

strong questions, connect business context to technical behavior, identify risk early, validate

end-to-end workflows, and explain defects clearly to technical and non-technical partners.

Experience with, or strong interest in growing into, quality engineering practices such as

test case management, test automation, API validation, CI/CD quality gates, accessibility and

ADA-informed testing, cross-browser validation, regression strategy, observability, and

production defect prevention.

Experience partnering throughout the full software development lifecycle to influence

quality up front, clarify requirements, assess testability, surface risks before development is

complete, and support informed go/no-go production readiness decisions.

Experience working within agile delivery teams using common planning, sprint, test

management, pipeline, and cross-browser testing tools to support story refinement, sprint

execution, test coverage, release readiness, and continuous delivery practices

Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.:

Healthcare technology experience preferred, including familiarity with urgent care

workflows, patient registration, electronic medical records, HL7 integrations, Epic,

eClinicalWorks, payment workflows, or revenue cycle processes.

Familiarity with tools such as Azure DevOps, Jira, QMetry, BrowserStack, or comparable

platforms is preferred, with emphasis on applying the right quality practices rather than

relying on a specific toolset.

Familiarity with accessibility standards, ADA considerations, inclusive design principles,

and practical validation of accessible user experiences across web and mobile applications

preferred.

Quality engineering, automation, accessibility, cloud, healthcare technology, or securityrelated certifications.

Knowledge, Skills, and Abilities

This role involves interaction and collaboration with other departments and requires

excellent judgment and interpersonal skills.

Professional Judgment and Quality Advocacy: Uses sound judgment, curiosity, and

critical thinking to understand system behavior, assess business impact, identify risks early,

and promote high-quality outcomes across cross-functional teams.

Business Process Understanding: Quickly develops an understanding of complex business

processes, recognizes workflow impacts, and explains expected system behavior in

practical, real-world terms.

Professional Communication: Asks thoughtful questions, raises concerns constructively,

challenges assumptions respectfully, and builds productive partnerships to support qualityfocused decision-making.

Business and Systems Understanding: Develops working knowledge of GoHealth’s

business model, operational workflows, product behavior, integrations, and user needs to

validate the purpose and impact of application changes.

End-User Advocacy: Evaluates software against practical workflows and use cases for

patients, providers, center staff, operations, and support teams.

Quality Engineering Mindset: Improves testability and validates beyond the happy path

across edge cases, exceptions, integrations, and operational scenarios.

Technical and Automation Capability: Applies automation, API testing, test data analysis,

logs, repeatable checks, test management practices, pipeline quality gates, and crossbrowser validation to improve speed, coverage, and confidence.

Accessibility Awareness: Applies ADA-informed and accessibility testing practices to

support usable, inclusive digital experiences.

Team-Oriented Quality Ownership: Treats quality as a shared responsibility by

partnering to prevent defects, resolve issues, improve processes, and support successful

delivery.

Essential Duties and Responsibilities

Supports scalable quality practices across product engineering delivery teams by improving

validation methods, identifying risks early, strengthening supporting release readiness, and

building practical understanding of the products and workflows they support.

Design, document, execute, and maintain manual, exploratory, regression, integration, endto-end, and risk-based test cases for web, mobile, API, integration, and back-end services.

Develop and maintain repeatable testing approaches, including automation where

appropriate, to support sprint delivery, regression coverage, release readiness, and

production quality.

Partner with product owners, software engineers, operations, clinical stakeholders, and

support teams to clarify requirements, assess risk, improve testability, investigate defects,

validate fixes, and strengthen quality controls before release.

Validate key urgent care workflows, including patient registration, insurance capture,

payments, EMR integration, messaging, operational tools, and related digital products.

Evaluate product changes against real operational workflows, end-user needs, and business

outcomes, identifying gaps where functionality may satisfy written requirements but not

practical use.

Build solution expertise to explain how features, data, integrations, and workflows operate

and where defects, design gaps, or missed edge cases may create downstream impact.

Perform API, accessibility, ADA-informed, cross-browser, integration, regression, smoke,

exploratory, and end-to-end testing using appropriate tools and techniques.

Use agile planning, sprint management, test case management, pipeline, and cross-browser

testing platforms to organize work, maintain traceability, monitor coverage, and support

release decisions.

Contribute to quality gates, release validation, defect trend analysis, root cause analysis, test

coverage reporting, and other metrics that support continuous improvement.

Support production readiness by validating critical workflows, communicating risk clearly,

confirming defects are resolved as intended, and helping teams determine deployment

readiness.

Identify opportunities to reduce repetitive manual validation, imp