Receptionist/Administrative Assistant; Account Services

Description

The Receptionist/Administrative Assistant in Account Services primary responsibility is to manage CPC’s Reception area for efficient operation of the office while supporting the Account Services Department in all day-to-day customer-related responsibilities.

Requirements

Responsibilities: Responsibilities include, but are not limited to:

Reception:

• •Greet and manage all walk-in traffic at 165 Oser Avenue including vendors and visitors.
• •Answer and direct phone calls.
• •Maintains security by following procedures, issuing visitor badges.
• •Sort and distribute inter-office mail and external mail.
• •Order catering for meetings as required.
• •Arrange travel itineraries for customers and employees as required, including car service, flight, hotel, etc.
• •Maintain conference rooms, executive areas and office supplies.
• •Send calendar notifications for upcoming audits/visits from customers/agencies.
• •General office administrative responsibilities.

Account Services:

• •Handle incoming calls from established accounts.
• •Data input and scanning of purchase orders.
• •Provide customers with tracking information and proof of delivery.
• •Create agendas for customer visits.
• •Work with in-house departments to gather data for customers’ open order trackers and ensure timely turnaround for sales.
• •Prepare sample requests for mailing to existing and potential customers.
• •Order product samples, as needed.
• •Assisting Account Managers with other administrative responsibilities.
• •Other responsibilities as assigned by Senior Management.

Qualifications:

• •High School or GED diploma is required.
• •Associate’s degree preferred.
• •1-2 years of work experience in an office environment preferred with reception experience a plus.

Required Skills:

• •Excellent oral and written communications skills – Bi-lingual Spanish required.
• •Motivated, detailed-oriented, organized, extremely personable and professional.
• •Excellent customer service skills.
• •Ability to prioritize and multitask in a fast-paced environment.
• •Knowledge of MS Office.
• •Knowledge of Smartsheet.
• •Reliable and punctual with attendance.

Physical Demands:

• •Required to use hands to handle or feel objects such as computer controls.
• •May be required to lift and/or move up to 50 pounds.
• •Required to stoop, kneel, crouch, stand, bend, sit, talk, and hear.
• •Specific vision abilities required include close vision, ability to focus.

Work Environment:

• •Required to be present in the office to collaborate with peers and supervisors on an as needed basis.
• •Potential to move between office sites/areas, including stairs, to complete job functions.
• •Work/Travel schedule must be adhered to and/or changed as needed to meet business requirements.
• •Employee work hours/schedule and/or shift are subject to change based on business needs and Management discretion.

Personnel Protective Equipment or Attire Required for Position:

As needed.