Recordkeeping Operations Associate

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.

More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock , TPG (The Rise Fund) , SoftBank, Glynn Capital , NewView Capital, USVP, Wing, Uncork, and more.

About the role

As a Recordkeeping Operations Associate at Human Interest, you play a crucial role in advancing our mission to make retirement savings accessible to all working Americans. You support the day-to-day administration of our clients' 401(k) plans, executing and reconciling financially material transactions, including securities trades, corporate actions, distributions, and cash and fund reconciliations, accurately, on time, and in compliance. This role rewards meticulous attention to detail and sound judgment on transactions that carry real financial and participant impact. By owning your assigned work, building deep expertise across several operational functions, surfacing risk early, and documenting your work to a standard that holds up under audit, you directly contribute to keeping retirement plans accurate and trustworthy for businesses across the United States.

About the team

The Recordkeeping Operations team manages the precise and timely execution of complex retirement plan transactions across multiple platforms, maintaining investments and ensuring the absolute accuracy of ledger activity. Daily activity includes executing fiduciary directed fund changes, coordinating the plan asset maintenance resulting from corporate actions, posting transaction activity in the recordkeeping ledger, as well as handling complex cash and fund reconciliations. Team members thrive on continuous improvement and elite execution. As we continue to scale, we focus on maintaining high service standards, optimizing workflows, and strengthening the controls that keep recordkeeping accurate.

What you get to do every day

Manage a varied workload across several of the team's recordkeeping functions, such as manual trades and trade funding, corporate actions and the resulting plan asset maintenance, distributions and reversals, source corrections, and NAV monitoring, taking on complex assignments and escalations within those areas.

Execute precise review and reconciliation of account data across participant retirement accounts and Human Interest operating, custodial, and suspense accounts, posting corrections that keep the recordkeeping ledger accurate.

Autonomously navigate and resolve highly complex, undocumented edge cases and critical escalations, transforming these into clear, actionable Standard Operating Procedure updates.

Provide advanced transactional assistance to other Operations teams during high volume periods, product development, or priority business needs.

Contribute to and help drive team improvement initiatives.

Work cross-functionally to improve processes and contribute to the development of scalable solutions.

What you bring to the role

Proven ability to trace complex 401(k) transactions and asset movements through the entire recordkeeping lifecycle to confidently pinpoint and resolve reconciliation or data errors.

2–3 years of experience within 401(k) operations

High efficiency output in a fast paced environment, backed by meticulous attention to detail and an uncompromising commitment to quality standards.

Exceptional written and verbal communication skills, paired with an eager desire to actively participate in a vocal, highly collaborative team culture

Excitement to leverage AI and automation tools to optimize repetitive tasks, allowing you to free up bandwidth for complex problem-solving and best-in-class service.

Demonstrated success in overcoming complex challenges

Proven ability to plan ahead and consistently meet performance goals

Strong aptitude for identifying and communicating process improvements

Deep understanding of the expected behavior of HI's recordkeeping product

Strong demonstration of Human Interest's Operating Principles in daily work

Consistent history as a top performer in current HI role

Nice to have

Bachelor’s degree OR equivalent experience.

ASPPA QKA Certification or equivalent.

Power-user status in Microsoft Excel or basic SQL to efficiently trace and reconcile large data set

Why you will love working at Human Interest

Human Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We’ve made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mission-driven team. We value hard work and recognize that our team's contributions are key to our continued success.

Join Human Interest and make a lasting impact by shaping the future of retirement.

Our operating principles define how we work together as a team. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest.

Customer obsession : We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile.

Long-Term Orientation : We're not just playing for today; we're building a legacy. We think big, plan strategically, and invest in our future.

Autonomous and Accountable Teams : We trust our team members to take ownership and make smart decisions. We empower you to be your best self!

An Escalating Bar for Talent and Performance : We're constantly raising the bar and challenging ourselves to be better. We believe in growth and continuous improvement.

Fundamental Optimism : We see the glass as half full (and then we fill it up with more amazing ideas!). We believe in the power of positivity and the potential for greatness.

Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the U.S. The base salary for this position spans $23.61 - $28.00 per hour and represents the minimum in our lowest geographic region to a maximum in our highest geographic region. The salary we offer to a new employee within this range is based on their location within the U.S., their relevant job-related skills, and experience. At Human Interest, base salary is one component of the overall total rewards package. Depending on the position, additional compensation components such as bonuses, commissions, and equity may be offered. All of our employees are offered a robust suite of physical, financial, and mental wellness benefits. In compliance with applicable laws, we do not inquire about salary history, or about criminal history prior to a conditional offer of employment.

Benefits -

A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees

Top-of-the-line health plans, as well as dental and vision insurance

Competitive time off and parental leave

Addition Wealth: Unlimited