Referral Coordinator - Full Time - Germantown, TN

Job Title: Referral Coordinator

About Us

At West Cancer Center, we are dedicated to providing compassionate, patient-centered care while advancing groundbreaking research. Our team fosters collaboration, innovation, and professional growth, ensuring that every role contributes to making a difference in patients’ lives. Join us in our mission to provide comprehensive support to those navigating the challenges of cancer treatment.

Position Overview

The Referral Coordinator plays a critical role in managing the scheduling of specialist consults, radiology services, and other outside orders to ensure timely and efficient care coordination. This position requires exceptional communication, attention to detail, and the ability to work collaboratively with physicians, care teams, and administrative departments to meet treatment timelines.

Key Responsibilities

Utilize electronic worklists within the EMR to track and process incoming referrals

Schedule all outside orders prior to the attending provider’s next follow-up visit

Monitor and adhere to due dates to meet treatment guidelines

Communicate with care teams, physicians, and scheduling staff to ensure coordination of services

Report scheduling barriers promptly to leadership

Confirm accuracy of referring physician and patient information

Document status updates and patient communications in the EMR

Follow up with patients to confirm appointments and provide scheduling support

Enter all scheduled appointment details in the EMR

Respond to incoming calls and emails related to referrals and outside orders

Mail appointment reminders and rescheduling letters as needed

Assist with ensuring continuity of care and “closing the loop” on appointment follow-through

Notify leadership of issues or workflow challenges in a timely manner

Support patient requests for appointment changes or updates

Collaborate with Physician Pods for clarification or additional referral information

Cross-train with other Referral Coordinators to support departmental efficiency

Perform other duties as assigned

Qualifications

Education & Experience

High school diploma or GED required

Minimum of six months of related experience or equivalent combination of education and experience

Skills & Abilities

Excellent organizational and follow-up skills

Strong verbal and written communication abilities

Effective problem-solving and prioritization in a fast-paced environment

Ability to analyze situations and respond promptly

Proficiency in Microsoft Office applications and email

Ability to work collaboratively across departments and with clinical teams

Why West Cancer Center is a Great Place to Work

Meaningful Impact: Play a direct role in supporting patients through one of the most challenging times of their lives.

Collaborative Culture: Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care.

Professional Development: Benefit from ongoing training, educational resources, and growth opportunities.

Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation.

No nights, weekends, or holidays. Comprehensive benefits package.

Join Us

If you're organized, detail-oriented, and passionate about delivering coordinated, high-quality care, apply today to join West Cancer Center as a Referral Coordinator and make a meaningful difference in cancer care.