Referral Quality Coordinator

Join IVX Health as a Referral Quality Coordinator!

At IVX Health, every patient journey starts with a referral. Before prior authorizations can be obtained and treatment can begin, that referral must be accurate, complete, and ready to move through the process without delay.

As a Referral Quality Coordinator, you'll serve as the first quality checkpoint in our referral intake process. Using AI-assisted technology and healthcare systems, you'll review referral information, validate documentation, identify gaps or discrepancies, and ensure referrals are ready for efficient progression into Prior Authorization.

This role is ideal for someone who enjoys solving puzzles, investigating details, and taking ownership of accuracy. You'll combine healthcare experience, payer knowledge, and critical thinking to catch issues before they become delays for patients and providers.

Location and Schedule at a Glance

Work Options : Fully Remote, Hybrid, or In-office (Brentwood, TN)

Schedule : Monday - Friday, standard business hours (no nights, weekends, or holidays)

What You'll Do

Validate and Review Referral Information

Review incoming referrals processed through AI-assisted technologies

Verify patient demographics, insurance coverage, provider information, diagnosis details, and supporting clinical documentation

Compare extracted information against source documents to ensure accuracy

Classify referral documentation according to established workflow standards

Identify incomplete, conflicting, duplicate, or inaccurate information

Ensure Referral Readiness

Confirm referrals contain the information required for authorization and scheduling activities

Recognize missing clinical documentation and payer-specific requirements

Resolve routine discrepancies and escalate complex issues when appropriate

Partner with providers, clinical teams, and internal departments to obtain missing information

Prepare referrals for smooth progression into the authorization process

Support Quality and Operational Excellence

Apply independent judgment when reviewing AI-generated information

Maintain high levels of accuracy while meeting productivity standards

Follow standardized review processes and quality expectations

Identify recurring workflow, documentation, or technology challenges

Contribute to process improvements and adoption of new technologies

What We're Looking For

Required Qualifications

High school diploma or equivalent

2-3 years of experience in healthcare intake, patient access, prior authorization support, insurance verification, or a related healthcare operations role

Experience working with commercial and government payers, including Medicare and Medicaid

Knowledge of medical terminology and clinical documentation

Familiarity with referral management, insurance verification, and authorization workflows

Experience using EMR, practice management, or healthcare workflow systems

Proficiency with Microsoft Outlook and Excel

Preferred Qualifications

Associate degree in Healthcare Administration, Medical Office Management, or related field

Experience supporting infusion services, specialty pharmacy, or buy-and-bill environments

Familiarity with payer-specific authorization requirements across commercial and government plans

Success in This Role Looks Like

You catch details that others miss

You can independently validate information rather than relying solely on automated outputs

You enjoy investigating discrepancies and finding solutions

You balance speed with accuracy

You stay organized while managing multiple work queues and priorities

You communicate professionally with providers, clinical teams, and internal partners

You adapt quickly to new systems, workflows, and technologies

Why This Role Matters

Every referral you validate helps reduce delays, improve operational efficiency, and create a better patient experience. Your work ensures patients can move through the authorization process faster and receive the care they need with fewer barriers.

Pay is based on factors such as market location, job-related knowledge, skills, and experience, and is benchmarked against similar organizations in our size and industry. It is not typical for an individual to be hired at or near the top of the posted range, as compensation decisions depend on the facts and circumstances of each case. In addition to cash pay , full-time regular employees are eligible for 401(k), health benefits, and other company-provided benefits.

Referral Quality Coordinator Pay Range

$20 — $22 USD

About IVX Health

IVX Health is a national provider of infusion and injection therapy for patients managing complex chronic conditions. Through a patient-centered approach focused on comfort, convenience, clinical excellence, and exceptional service, we're redefining the care experience and improving lives every day. As a growing healthcare organization, we're committed to supporting our employees with meaningful work, professional development opportunities, and a culture built on collaboration, innovation, and purpose.

Guided by Our Purpose

• Mission: To improve the lives of those we care for by redefining the care experience.
• Vision: To be the nation's preferred destination for pharmaceutical care of complex chronic conditions.
• Values: Be Kind. Do What's Right. Never Settle. Make It Happen. Enjoy the Ride.

Benefits & Perks

Eligible employees may receive:

Medical, Dental, and Vision Coverage

Prescription Drug Coverage and Telemedicine Services

Health Savings Account (HSA), Health Reimbursement Arrangement (HRA), and Flexible Spending Options

401(k) Retirement Plan with Company Match

Life, AD&D, and Disability Insurance

Accident, Critical Illness, and Hospital Indemnity Coverage

Fertility and Family Planning Support

Tuition Reimbursement and Certification Assistance

Continuing Education and Professional Development Resources

Employee Assistance Program and Wellness Support

Paid Time Off

Volunteer Time Off and Charitable Giving Match

Employee Referral Bonus Program

Benefits may vary based on employment status and eligibility.

EEO STATEMENT

IVX Health is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees are treated with respect and provided equal employment opportunities. Employment decisions are made based on business needs, job requirements, qualifications, merit, and applicable law.

IVX Health prohibits discrimination, harassment, and retaliation of any kind and is committed to providing reasonable accommodations to qualified individuals with disabilities and those with sincerely held religious beliefs.

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