Regional Customer Experience Field Lead - Independent Contractor

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Regional Customer Experience Field Lead – Independent Contractor based in the United States.

This hands-on, field-based opportunity is ideal for an experienced team coordinator who enjoys travel, working with people, and solving problems in dynamic environments. You will lead onsite customer research projects for transit agencies across an assigned region, ensuring field teams operate effectively and project targets are achieved. Acting as the primary onsite representative, you will coordinate surveyors, oversee data collection, and maintain strong relationships with agency staff and transit customers. The role combines team leadership, operational coordination, and direct field support. You will need to adapt quickly to changing conditions while maintaining high standards of professionalism and data quality. If you are motivated by customer experience and meaningful community impact, this role offers an opportunity to contribute to improvements in public transportation services.