Regional Senior FM

Job Title

Regional Senior FM

Job Description Summary

• The Regional Senior Facility Manager is responsible for the strategic leadership, operational excellence, and financial performance of a large, complex New York City corporate real estate portfolio. This role provides leadership across two facilities, including a major corporate headquarters environment and mission-critical infrastructure, ensuring a safe, reliable, and exceptional workplace experience in support of business operations.
• The portfolio includes highly complex facilities requiring exceptional operational discipline, infrastructure reliability, risk management, and close coordination with engineering, technology, and business stakeholders to ensure continuity of operations.
• The Regional Facility Manager provides leadership to a large multidisciplinary organization consisting of facility management professionals, engineers, union personnel, workplace experience teams, and third-party service providers. The position serves as a trusted operational leader and strategic partner to client stakeholders, driving continuous improvement, operational resilience, regulatory compliance, financial performance, and service excellence while operating effectively within a highly matrixed organization.

Job Description

Key Responsibilities

Operational Leadership

• •Lead all day-to-day facilities operations across a complex New York City portfolio, ensuring operational excellence, service delivery, and alignment with client business objectives.
• •Provide operational oversight for mission-critical infrastructure, ensuring facility systems, redundancy strategies, and support services are maintained to the highest standards of reliability and availability.
• •Ensure uninterrupted operation of critical building systems including HVAC, electrical, plumbing, vertical transportation, fire/life safety, building automation systems, utility infrastructure, and mission-critical support systems.
• •Develop and execute strategic operating plans aligned with client objectives, operational priorities, and long-term business needs.
• •Drive operational excellence through data-driven decision making, continuous improvement, proactive risk identification, and effective issue resolution.

Team Leadership

• •Provide leadership and direction for a large multidisciplinary organization, including:
• •Union engineering personnel
• •Janitorial services
• •Facility management professionals
• •Workplace Experience teams
• •Contracted service providers

• •Foster a culture centered on safety, accountability, collaboration, continuous improvement, and employee development.
• •Coach and develop future leaders while building a strong succession pipeline.
• •Partner closely with Human Resources and Labor Relations teams in administering collective bargaining agreements and resolving employee relations matters.
• •Lead through influence by fostering collaboration across direct reports, functional partners, and client organizations where success depends on shared accountability rather than direct authority.

Client Relationship Management

• •Serve as the senior operational contact and trusted advisor for client leadership across the portfolio.
• •Build strong relationships through proactive communication, transparency, and consistent operational execution.
• •Successfully navigate and influence within a highly matrixed organization, partnering effectively with Engineering, Workplace Experience, Corporate Real Estate, Technology, Security, Environmental Health & Safety, Finance, Human Resources, Procurement, and other cross-functional teams to deliver integrated solutions and achieve shared business objectives.
• •Present operational performance, financial results, capital planning initiatives, risks, and improvement opportunities during executive business reviews.
• •Anticipate client needs and identify opportunities to enhance service delivery, operational resilience, workplace experience, and overall business outcomes.

Financial Management

• •Develop and manage annual operating budgets, forecasts, and financial plans.
• •Drive financial performance through disciplined cost management, productivity initiatives, and continuous improvement.
• •Oversee vendor contracts, procurement activities, and invoice approvals.
• •Identify and execute cost optimization opportunities while maintaining operational reliability and service excellence.

Engineering & Asset Management

• •Partner with Engineering leadership to ensure reliable operation of all critical infrastructure, including electrical distribution, UPS systems, emergency generators, chilled water, HVAC, fire/life safety, building automation systems, and mission-critical support systems.
• •Ensure preventive maintenance, predictive maintenance, and asset lifecycle strategies are effectively implemented to maximize reliability and minimize operational risk.
• •Oversee planned maintenance, commissioning, integrated systems testing, and shutdown activities utilizing formal change management processes.
• •Support long-term capital planning by prioritizing infrastructure investments based on asset condition, criticality, business risk, and lifecycle requirements.
• •Drive continuous improvement initiatives focused on asset reliability, operational resilience, sustainability, and energy performance.

Safety, Risk & Compliance

• •Champion a strong safety culture with zero-incident expectations.
• •Ensure compliance with all applicable federal, state, local, client-specific, and regulatory requirements.
• •Lead emergency preparedness, business continuity planning, and incident response activities for corporate facilities and mission-critical environments.
• •Ensure critical maintenance activities, infrastructure changes, and emergency responses follow established risk management and change control processes.
• •Oversee regulatory inspections, permits, certifications, and environmental compliance programs.

Vendor & Contract Management

• •Direct the performance of service partners supporting engineering, janitorial, specialty maintenance, and mission-critical infrastructure services.
• •Establish performance expectations through KPIs, SLAs, governance routines, and ongoing performance management.
• •Conduct regular business reviews to ensure contractual compliance, operational excellence, and continuous improvement.

Continuous Improvement

• •Utilize operational data, performance metrics, and client feedback to identify trends and improvement opportunities.
• •Lead Lean and continuous improvement initiatives that enhance operational effectiveness, customer satisfaction, and workplace experience.
• •Drive innovation through technology adoption, automation, predictive analytics, and industry best practices.

Qualifications

Required

• •Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field (or equivalent experience).
• •10+ years of progressive facilities management experience leading large, complex commercial real estate portfolios.
• •5+ years managing large multidisciplinary teams, including unionized engineering personnel.
• •Demonstrated experience managing complex corporate facilities and high-availability environments.
• •Experience supporting mission-critical infrastructure or data center environments.
• •Demonstrated success operating within a complex matrix organization, balancing multiple stakeholders, competing priorities, and cross-functional partnerships while delivering operational excellence and exceptional client outcomes.
• •Strong financial acumen with responsibility for large operating budgets.
• •Experience leading emergency response, business continuity planning, and critical building incidents.
• •Excellent executive communication, relationship management, negotiation, and influencing skills.

Preferred

• •Certified Facility Manager (CFM)
• •Facilities Management Professional (FMP)
• •Professional Engineer (PE) or engineering background
• •OSHA, NFPA, or ot