Relationship Manager II

Description

Is this you?

You’ve been doing this long enough to know that retirement plan administration requires both technical expertise and human judgment. You can navigate a complex compliance question and a difficult client conversation in the same afternoon — and make both look easy.

You don’t need close supervision to manage your book of business. You set the standard, and you help the people around you rise to it. You’re ready for a role where your experience is genuinely valued and your growth isn’t capped.

What you’ll do here

As a Relationship Manager II, you’re the primary contact for a book of retirement plan clients and their financial advisors. You operate with a high degree of autonomy, resolve complex issues independently, and serve as a mentor and resource for the RM I team. This is a role for someone who leads by example.

Client relationships

Own the relationship for your assigned clients and advisors — their first call is to you

Lead consultation calls with clients, auditors, and advisors on complex plan matters

Provide technical and compliance guidance with confidence and clarity

Resolve issues proactively — and when ERISA expertise is needed, bring in Plan Consultants as a strategic partner

Plan administration & compliance

Manage all deliverables and deadlines for annual plan compliance across a dynamic book of business

Prepare census requests, contribution summaries, and refund forms

Identify and communicate late deposits and minimum distribution obligations

Oversee annual projects — force-outs, annual notices, recordkeeper disclosures

Handle distributions, corrections, and complex plan transitions

Collaborate with actuaries, plan consultants, and internal teams on plan design and compliance questions

Leadership

Serve as a go-to resource, coach, and trainer for Relationship Manager I team members

Step in for the team lead when needed, keeping operations moving and decisions sound

Actively participate in cross-functional meetings and firm-wide initiatives

Systems & data

Maintain accurate, up-to-date client records in PensionPro

Update internal workflow systems to reflect client activity

Coordinate with Finance on billing and receivables

Support onboarding, conversions, and full-cycle plan terminations

Requirements

3+ years of experience in retirement plan administration or client services

Strong working knowledge of defined contribution plan compliance — ERISA, DOL, and IRS requirements

Proficiency in retirement plan platforms such as PensionPro, Datair, FTW, or ASC

Exceptional communication skills — with clients, advisors, auditors, and colleagues

The ability to manage a complex, fast-moving book of business without losing the details

A collaborative mindset and a genuine interest in helping others grow

Why MAP?

MAP Retirement is one of the few truly national TPAs in the country. While most of our competitors are local or regional, we support more than 10,000 retirement plans and more than 6,500 businesses nationwide — and growing. For an experienced RM, that means a more dynamic book of business, broader exposure, and real room to advance. We are a people-first organization. We invest in your continued development because we know experienced professionals still have room to grow — and because we want to keep them. We are technology-forward, but we are people-fueled.

Benefits

Medical, Dental & Vision — we cover 80% for employees, 50% for dependents

401(k) with safe harbor contributions

Generous open PTO policy

Life insurance, FSA & HSA

Ongoing industry training and professional development

A team that genuinely likes working together

Compensation is commensurate with experience. Salary $70,000 - $80,000 annually.

• Ready to take your career to the next level? Click the Apply button and send us your resume and salary expectations — we’d love to hear from you.
• MAP Retirement is an equal opportunity employer. We are committed to a diverse and inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, disability, or criminal record.