Residence Service Staff

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

• Residential Services: • Greet residence/Guest Room visitor
• •Handle daily mail distribution process.
• •Get approval from Operations Coordinator to permitting parents visiting the boarders’ room and monitor the visiting hour.
• •Ensure required forms are completed by visiting parents (e.g identifaction, required forms to be completed).
• •Handle the request for Game Room usage:
• •Equipment shall be kept by Residence Services Staffs
• •Ensure boarders records in the log book (before and after borrowing).
• •Ensure the equipments permanently located in Games Room and equipment borrowed are completely return in good condition.
• •Daily up-date room availability status
• •Handle room management and reservation
• Information & Complaint Services Management: • Respond to various complains from residence / guest room visitors.
• •Communicate courteously with customers by telephone, email, letter and face to face.
• •Provide information and advice to customers according services guidelines in the hall of residence.
• •Provide announcement and up dated information to residence via letters, pin board.
• •Distribute complains to respective area and provide final status information to related customer.
• Administrative Duties: • File report on various violation or irregularities (i.e., missing keys, money, guest’s belongings, etc.)
• •Keep accurate records of discussions or correspondence with residence/guest room visitors.
• •Arrange activity report to coordinator.
• Improvement Contribution: • Suggest input and further improvement for the complaint management services enhancement.
• Other duties: • Carry out any additional task assigned by the supervisor. General Requirement: • Minimum Diploma Degree (D3) preferably from any major
• Work Exposure/ Experience: • No working experience

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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