Residential Operations Manager

The Residential Manager oversees daily residential operations within an ASAM 3.1 substance use treatment program, supporting team members in providing high‑quality, person‑centered services to residents transitioning through step‑down care. Working closely with clinical and administrative leadership, this role helps ensure smooth operations, clear expectations, and regulatory compliance. This position is well‑suited for a leader who values teamwork, accountability, and making a meaningful impact.

Essential Duties & Responsibilities

Provide day‑to‑day operational oversight of the residential program to ensure safety, structure, and continuity of care

Supervise, support, and schedule Direct Support Professionals to ensure appropriate coverage and accountability

Serve as the primary point of escalation for resident or staff concerns and implement timely resolutions

Collaborate with clinical leadership to align residential operations with treatment services and resident needs

Ensure timely and accurate documentation, audits, and compliance with DBHDS, DMAS, ASAM, and organizational standards

Support admissions, medication administration oversight, drug screening, and resident engagement in scheduled services

Conduct safety checks, facility inspections, and oversee inventory, supplies, and residential systems

Provide crisis intervention and on‑call coverage as needed to support program stability

Lead training and development activities for residential staff

Qualifications

Bachelor’s degree in Human Services, Psychology, Social Work, Public Administration, or a related field (equivalent experience may be considered)

Minimum of two (2) years of experience in residential services, behavioral health, or program coordination

At least one (1) year of supervisory or leadership experience in a direct care setting

Familiarity with substance use treatment and trauma‑informed care principles

Knowledge of DBHDS/DMAS standards and documentation practices

Valid driver’s license and reliable transportation

Ability to successfully complete required background and registry checks

Benefits

This full‑time position offers a comprehensive benefits package designed to support employee well‑being and long‑term professional growth, including:

Health, dental, and vision insurance

Paid time off

Retirement plan options

Ongoing training and professional development

• About Epic Health Partners
• Epic Health Partners is a behavioral health organization dedicated to providing high‑quality, person‑centered care for individuals navigating substance use and mental health challenges. We deliver services rooted in evidence‑based, trauma‑informed, and recovery‑oriented practices. Our team is committed to professionalism, accountability, and collaboration—supporting both the people we serve and the staff who serve them. As Epic continues to grow, we remain focused on building strong teams, developing staff, and creating sustainable programs that reflect our values and standards of care.