Retail Sales Consultant

Duties and Responsibilities

Greet potential and existing customers and actively listen to their needs

Build solutions for existing and prospective customers using a strong knowledge of One’s products and services information across all areas of the business

Conduct oneself in a manner becoming of the Face of the Brand and positively contribute to the team’s NPS score

Set up truck rolls for fixed line service issues

Troubleshoot devices, such as mobile phones modems, TV boxes and Eeros with a view to finding resolutions to the customer’s problems

Sell customers on the benefits of additional products to enhance their service experience, such as Eeros, roaming product, streaming

Be One’s cheerleader on all new launches and promotions paying close attention to the position of the new products or services

Activate and/or make any necessary changes to customers’ accounts

Ensure that all contracts and forms are completed correctly

Take payments and enter information correctly into the POS and Billing system

Carry out warranty exchanges, complete faulty phone tickets, used inventory reports and repair records for faulty phones in accordance with policy

Ensure all returned equipment has appropriate documentation attached

Test, program and set up Modems in TV boxes for customers

Follow due diligence with company policies that relate to service procedures such as: asking customer for photo ID and allowing only authorized users on the account to make changes and access account information.

Count float in the morning and close till at end of day in accordance with policy

Trouble shoot and discrepancies at till close out at end of the day

Assist with inventory and year end counts

Bring to the manager’s attention if you discover discrepancies in device pricing between store display cards, price sheets and the Company website

Acquire and maintain knowledge of products and services by attending training, completing training questionnaires and reviewing product literature

Keep up to date on all email, the knowledge database, training and promotional documents

Remain flexible and open to perform additional and different duties as business demands

Skills and Abilities

Strong sales skills

Passion for service excellence

Excellent communication skills, both oral and written

Strong computer skills

Ability to multi-task and work efficiently under pressure

Effective problem-solving skills

Commitment to continuous learning

Willing to work a flexible schedule that includes Saturdays

Ability to work overtime as required

Education/Experience

High school diploma or general education diploma (GED)

Minimum of 2 years’ experience in a technical sales or customer service position

A previous history of successful working relationships and leadership skills

Prior working experience in an environment selling wireless telecommunications technology, fixed services such as home internet, TV and VOIP services.