RG Analyst

We are looking for a caring, detail-driven RG Analyst to help protect our players from gambling-related harm. If you enjoy reading player behavior in data, speaking to customers with empathy, and acting early when something doesn't look right, this is a great opportunity to grow your career in Responsible Gambling within a reputable, regulated operator.

Key responsibilities

Conduct RG risk assessments on new and existing players throughout their customer journey.

Review RG risk-scoring and monitoring reports daily to identify markers of harm, such as rising deposits, chasing losses, long or late-night sessions and repeated declined deposits.

Carry out RG interactions with at-risk players by email or chat, and document each outcome clearly.

Apply player-protection tools in line with policy.

Process self-exclusion requests and monitor self-excluded players.

Identify signs of vulnerability (financial difficulty, mental-health indicators, minors) and escalate them promptly.

Flag possible AML concerns spotted during RG reviews, such as affordability mismatches or third-party payments, to the AML team.

Keep accurate case notes and audit trails in the back office so every decision can be evidenced to the regulator.

Follow the regulatory and operational risk-control standards set by our licensing bodies and internal policies.

Contribute to RG reporting, quality reviews and training for Customer facing teams.

About you

1-2 years of experience working within the industry is required, and preferably with 6-12 months experience working within a Responsible Gambling team.

Working knowledge of RG markers of harm, safer-gambling tools and self-exclusion processes.

Basic understanding of AML principles and how RG and AML risks overlap.

Awareness of the regulatory requirements that apply to licensed gambling operators.

Matric / high-school qualification required; a degree or diploma in a related field is an advantage.

Skills and competencies

Empathy and strong communication skills, with the confidence to hold sensitive conversations with players.

Good analytical skills and attention to detail when reviewing transactions, betting history and session data.

Clear, concise written English for case notes and player correspondence.

Sound judgement and the ability to balance player protection with the needs of the business.

Comfortable with Excel and back-office programs.

Able to work independently, manage a daily case queue and meet deadlines.

A good team player who is flexible, open to feedback and keen to learn.

Nice to have

A Responsible Gambling or player-protection certificate (for example, an RG course from a recognized body).

Experience with RG risk-scoring or player-monitoring tools. In MGA or other relevant markets.