RMA Technician

Schedule: Monday through Friday from 9am-5pm with a 1-hour paid lunch break

Job Duties:

Inspect computers and their components for physical damage, missing parts, or defects before making any physical repairs

Follow PC troubleshooting guidelines

Document all troubleshooting steps, repairs, and updates in the applicable software

Perform repairs on PCs

Flash BIOS/firmware updates to the most up-to-date revisions where applicable

Maintain a clean, organized, and hazard-free workstation

Perform additional related duties, as assigned

Required Skills/Abilities:

Ability to flex between independent and team-oriented tasks

Strong attention to detail, problem-solving, and organizational skills

Interpersonal ability

Team-oriented

Disciplined, independent workflow

Proactive critical thinking

Adaptability

Education and Experience:

High school diploma or equivalent

1-3 years of experience in a similar role

Knowledge of gaming PCs

Physical Demands:

Must possess mobility to work in a standard warehouse setting; vision to read printed materials and a computer screen; hearing and speech to communicate in person; finger dexterity to access, enter, and retrieve computer data

Able to lift, carry, push, and pull materials and objects weighing up to 50lbs and heavier weights with the proper equipment

Able to stand for the duration of the shift

Able to bend, reach, stoop, kneel, and climb to perform work

Comprehensive benefits package including:

Paid vacation time, sick time, and holidays

Company-paid medical, dental, vision, and disability insurance

401k plan with match

Wellness plan