Sales Advisor

Company :

Sime Darby Beyond Auto Sdn. Bhd.

Job Content

Sales Funnel Management

• •Generate and capture as many leads as possible in the funnel (volume).
• •Convert leads along the funnel to achieve sales targets (efficiency).
• •Capture accurate customer information (transparency).
• •Maintain all records systematically for effective use of the Sales Funnel system and report daily to sales supervisor/Branch Manager or any other person to whom you are assigned.
• •Retain and update customer information to ensure customer loyalty and support all CRM initiatives.
• •Ask for referrals for other prospects.
• •Log all prospective buyers including current customers, telephone directories, trade registers, business contacts, personal acquaintances, prospect locators, etc. and other methods recommended by the Sales Supervisor and Branch Manager.
• •Ensure records and systems are maintained and updated as required.
• •Ensure follow-up on any aspect of selling, e.g. post-events, showroom visits, test drives, offers, delivery (3 months, 6 months, etc.) and customer satisfaction surveys.

Sales Process

• •Adhere to the Sales Process.
• •Ensure vehicle is properly prepared for delivery.
• •Follow up on delivery to ensure customers satisfaction.
• •Exercise proper collections on payment and ensure its compliance.
• •Adhere to all relevant government legislations and regulations governing the motor trade.
• •Attend sales training when nominated by Company.

Sales Planning

• •Understand how to penetrate competitor’s market.
• •Collaborate with Sales Supervisor or Branch Manager on pricing and discounts in order to maximise returns on sales.
• •Familiarise with every aspect of our range of vehicles / products in order to answer relative questions correctly and keep up-to-date.
• •Fully conversant with Company sales policies and Company sales and servicing policies.
• •Carry out existing laid down company policies.
• •Display highest integrity, exercise initiative, judgement and tact and to conduct you at all times to the complete satisfaction of the Company.
• •Engage in company business only. Not allowed to trade on personal interest.
• •Quickly and efficiently attend to customers and address complaints that may arise from time to time.
• •Perform showroom duty on a specified day according to the roster. Ensure the tidiness and cleanliness of the showroom and the vehicles of the day.

Others

• •Responsibility for Environment, Safety and Health to ensure a safe working environment for all employees, whilst complying with local legal requirements.
• •Promote & sell insurance policy for new cars and other company products made available from time to time.