Sales Associate

Company: Penn's Peak

Shift: Variable to include weekends and holidays

Pencor and its subsidiaries are Equal Opportunity Employers

We are seeking a friendly, organized, and customer-focused individual to join our team as a Sales Associate to handle box office sales and Sneak Peak Club orders and reservations. This position involves assisting customers by phone, managing reservations, processing ticket sales, and providing exceptional customer service. The ideal candidate will enjoy working with people and be comfortable spending a significant portion of the day communicating with customers by telephone. If you enjoy helping customers and thrive in a fast-paced, phone-based environment, we encourage you to apply!

Responsibilities include:

Answering incoming calls and assisting customers with reservations and ticket purchases

Providing accurate information regarding schedules, pricing, and availability

Processing reservations and ticket transactions efficiently

Delivering outstanding customer service and resolving customer questions or concerns

Maintaining accurate records and data entry

Utilizing Microsoft Excel and other computer programs to organize information and reports

Working collaboratively with team members to ensure a positive customer experience

Other duties as needed by manager

Qualifications:

High school diploma or G.E.D.

Previous Customer Service experience

Previous experience with TM One Sales is a plus

Proficiency using Microsoft Excel

Strong Communications Skills - Oral and Written

Excellent Organizational Skills

Strong attention to detail

Ability to multitask and work independently

Ability to work a flexible schedule to meet operation needs

INDLP