Sales Coordinator

Description

Living the vision of "Advancing the business of healthcare today for a better tomorrow," Medical Group Management Association (MGMA) works to perpetuate success throughout the healthcare industry as the premier association for professionals who lead medical practices. Since 1926, through data, people, insights, and advocacy, MGMA empowers medical group practices to innovate and create meaningful change in healthcare. We believe the future is what you make it, and we’re here to support the people who are ready to make the world a better place. Tomorrow will be remarkable because MGMA is here to help.

The Medical Group Management Association (MGMA is looking for a Sales Coordinator to join our Denver/hybrid team.

The Sales Coordinator provides administrative/operational support to the Sales & Account Management Teams. This position oversees the coordination of activities between Provider Services and other departments within the organization, as well as overseeing process improvement and efficiency of administrative duties.

Essential Functions:

• •Provide operational and administrative support to the Sales & Account Management Teams to continually increase the value OM members and DataDive customers bring to and receive from the Association.
• •Work with other departments across the enterprise to ensure the tactical needs of the client are fulfilled.
• •Process accounts receivable related procedures/processes for all new and renewal sales organizational membership and Data product agreements, and ancillary product sales: final review for accuracy, Using Microsoft Dynamics 365 (CRM system), invoicing to the proper budget codes, completing tracking sheets where required, collections tracking including ownership of the departmental AR aging report, working with the Accounting for reconsolidation of funds, etc.
• •Support the team on product development, pricing, testing, piloting, rollout, enhancement, and management as it relates to membership and data products.
• •Work with the sales and account management teams to prioritize special projects that support the department.
• •Download monthly reports on sales and account managers metrics such as renewal tracking, member and customer adds, survey satisfaction rating and survey return percentage and provide to each AM and Director.
• •Process membership and data product, new and renewals sales, upgrades, additional products, etc. in a timely manner for all Sales and Account Managers (24-48 hours)
• •Verify access is correct for new purchases and renewals, ensure that paid report is checked twice daily to turn on new accounts access.
• •Complete monthly commission reports for sales team, and quarterly commission reports for the account managers, providing to the Director of Business Development...
• •Keep process documentation up to date with changes to different processes as they are made.
• •Other duties as required and necessary to ensure the success of the organization.

Supervisory duties:

None.

Requirements

Knowledge, skills and abilities:

• •Ability to consistently promote, support, work, and act in a manner in support of MGMA’s mission, vision, and values/behaviors.
• •Must be self-motivated, collaborative and results oriented.
• •Possess a customer-service focus orientation, with an ability to listen, analyze, and implement new processes and procedures with guidance.
• •Excellent organizational, project management, written and oral communication skills.
• •Knowledge of or ability to learn Customer Relationship Management (CRM) tools and Higher Logic systems.
• •Ability to work with staff at all levels and across multiple departments and manage relationships with our members and state staff.
• •Desire to and be part of a thriving service-focused culture to deliver an exceptional member experience.

Education :

Bachelor’s degree in Business administration or related field.

Experience:

• •2 years of experience in related field.
• •Experience coordinating and managing multiple projects.
• •Working knowledge of CRM systems; previous experience with Microsoft Dynamics is strongly preferred.

An equivalent combination of education and experience may be substituted on a year for year basis.

Additional Requirements/Licenses/Certifications:

• •Must have reliable transportation.
• •Must have a valid driver’s license.

Working environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• •Work is generally performed in an indoor, professional office environment.
• •Will need to attend conferences and MGMA events in various locations around the United States on a regular basis.
• •This role routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, and scanners.
• •Regular, predictable attendance is required.

Physical Activities

The physical demands described here are representative of those that must be met by employees in this role, to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, employee is regularly required to successfully interact and accurately exchange information using the following suite of verbal and non-verbal communication skills critical to expressing oneself and conducting professional interactions on behalf of the business:

• •Ability to read, write, edit
• •Ability to converse, discuss, convey
• •Also includes interactive engagement with software applications, computer graphics, and the ability to conduct internet research.

While performing the duties of this job, employee is regularly required to successfully navigate scenarios requiring the following observational abilities:

• •Ability to perceive, identify, recognize
• •Ability to detect, determine, discern, judge
• •Ability to assess, estimate, compare

This is a largely sedentary role, so employee must be able to remain in a sedentary position while focusing for extended periods of time throughout the workday. Position also requires occasional movement inside the office to access file cabinets, printers, etc. While performing the duties of this job, employee is regularly required to successfully navigate scenarios requiring the following operational abilities:

• •Ability to operate PC/keyboard and other office productivity equipment
• •Ability to position self to traverse/navigate around typical office setting
• •Ability pull/push, lift, open/close, grasp/manipulate, transport up to 10 lbs .

Why Work for Us:

MGMA prides itself on providing team members from all walks of life with an inclusive work environment and comprehensive benefits package, including medical, dental, and vision coverage, life insurance, and both short- and long-term disability. We invest in our employees' growth with a 401(k) plan featuring company match, profit-sharing, and professional development opportunities. We prioritize work-life balance through a hybrid work schedule, an employee assistance program, and a generous time off package, which includes three weeks of vacation, 80 hours of sick time, and 11 paid holidays. From a flexible spending account and on-site fitness center to volunteer opportunities and tuition assistance, MGMA is committed to giving employees a well-rounded and gratifying employment experience.

We are an equal opportunity employer. All applicants shall be considered according to their individual qualifications, abilities, experience, and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status, or any other basis protected by applicable law.

MGMA does not engage in im