Sales Manager

This is a remote position.

Position Summary:

DriveWhip is reinventing car access for rideshare drivers, providing reliable, well-maintained rental vehicles that empower gig workers to hit the road and start earning fast. We are seeking a proactive, people-first Sales Manager to lead our driver onboarding and sales outreach team.

This role combines hands-on sales and account management responsibilities — serving as a key point of contact for newly approved drivers — with team leadership, workflow oversight, and performance management. The Sales Manager will actively support the driver conversion pipeline (outreach, onboarding, and pickup coordination) while ensuring the broader team meets daily production goals, quality standards, and turnaround expectations.

The ideal candidate is a strong communicator and closer who is also highly organized, analytical, and comfortable leading a team within a fast-paced startup environment.

Essential Duties and Responsibilities (include, but are not limited to the following) :

Driver Sales, Onboarding & Outreach

Call, text, and email newly approved drivers to schedule vehicle pickups and drive conversion

Conduct introductory calls to explain DriveWhip benefits and guide drivers through next steps

Assist drivers in completing credit card authorization forms and submitting deposits

Send and manage weekly rental invoices and upfront deposit payments

Follow up with inactive and unbooked leads to maximize approved-driver conversion rate

Appointment & Pickup Coordination

Schedule vehicle pickups, including assigning VINs and confirming logistics

Lead orientation sessions covering DriveWhip policies, procedures, and expectations

Monitor and follow up on late rentals and no-shows (e.g., missed pickup appointments)

Manage win-back campaigns for drivers who have been inactive for several weeks or months

Driver Qualification Support

Partner with the Applications team to verify required onboarding documents, including driver's licenses, insurance, and rideshare account standing, before pickup

Flag eligibility concerns, discrepancies, or high-risk applications for escalation and review

Provide support for general driver issues such as mechanical problems, towing, or policy questions

Team Oversight & Performance Management

Monitor daily agent productivity, workflow completion, and outreach/conversion output

Track team KPIs and ensure agents are consistently moving leads and drivers through each stage

Identify workflow bottlenecks, quality concerns, or operational inefficiencies and escalate them to management

Provide day-to-day guidance, coaching, and support to sales and onboarding team members

Reinforce accountability, consistency, and adherence to company SOPs

Workflow & Operational Management

Oversee team lead and driver pipelines to ensure timely progress across all onboarding stages

Maintain accurate reporting, notes, and tracking within internal systems and CRM platforms

Coordinate with cross-functional teams including Applications, Compliance, HR, and Fleet Operations

Assist management in identifying operational improvements and implementing process enhancements

Adapt quickly to changing workflows, policies, and operational priorities in a startup environment

Qualifications Required:

3+ years of experience in sales, account management, onboarding, or operations

Previous leadership, supervisory, or team lead experience preferred

Experience working in high-volume, process-driven environments

Strong analytical and decision-making skills

Experience tracking productivity metrics and team performance

Comfortable reviewing sensitive information and making judgment-based decisions

Experience using CRM systems, spreadsheets, and workflow management tools

Familiarity with rideshare platforms (Uber, Lyft) is a bonus

Fluent or highly proficient in English

Key Performance Indicators (KPIs)

Call / SMS / Email volume

Conversion rate (% of approved drivers getting into cars)

Customer Satisfaction Score (CSAT)

Quality Assurance (QA) performance

Team productivity and turnaround-time metrics

Skills and Abilities:

Strong verbal and written communication skills, with a customer-centric, closer mindset

Strong leadership and team management skills

Highly organized with exceptional attention to detail

Ability to balance personal sales workload with supervisory responsibilities

Process-oriented with a focus on accountability and operational efficiency

Self-motivated, proactive, and dependable

Calm under pressure and capable of managing competing priorities

Adaptable and flexible within a fast-moving startup environment

Why Whip?:

Be part of a mission-driven startup changing the way gig workers get on the road

Lead a high-impact team at the center of the driver conversion pipeline

Opportunity for growth in a rapidly expanding company

Supportive and collaborative team environment

Work Environment:

Typical work environment includes desktop computing work using typical desktop computing equipment (laptop, keyboard, mouse, monitors, desk, chair) in an office environment and/or remote workspace environment.

Physical Demands:

Ability to sit and use typical desktop computing workspace equipment - e.g. mouse, keyboard, monitor, phone - for extended periods of time.

Manual dexterity to operate a typical desktop computing workstation.

Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet, and Slack.

Ability to lift and carry up to 15 pounds, if required.

Reasonable accommodations will be made for qualified individuals with disabilities.