Sales Operations Analyst

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. ​

As a Sales Operations Analyst , you will support the commercial organization by optimizing sales processes, improving CRM adoption, and ensuring data quality and effective use of customer, pipeline, and opportunity data. You will partner with cross-functional teams to enhance commercial tools, reporting, lead management, and process consistency across the LATAM region.

Role Responsibilities

• •Serve as the primary liaison between LATAM commercial teams and CRM technical analysts to ensure business requirements are understood, prioritized, and effectively implemented.
• •Support adoption and effective utilization of CRM tools and processes, including opportunity management, pipeline management, account planning, customer segmentation, and pricing workflows.
• •Train and coach sales team members on CRM best practices, sales processes, and data management standards.
• •Partner closely with the Marketing team to support lead management processes and ensure effective alignment between Marketing and Sales.
• •Prepare and analyze sales, pipeline, forecast, customer, and market reports to support commercial decision-making.
• •Ensure sales data integrity and consistency across CRM and reporting platforms.
• •Partner with the Global Sales Operations organization to drive consistency in commercial processes, systems, and best practices.
• •Support deployment and adoption of commercial tools, training programs, and process enhancements.

Minimum Qualifications

• •Bachelor’s degree in Business, Marketing, Communications, or related field.
• •2+ years of experience in Sales Operations, Commercial Operations, CRM, Sales Enablement, Sales, Customer Experience, or related functions.
• •Upper-intermediate English proficiency with strong verbal and written communication skills.
• •Experience collaborating cross-functionally with Sales, Marketing, IT, and Business Analytics teams.
• •Strong organizational and prioritization skills, with proficiency in Microsoft Office.

Preferred Qualifications

• •Experience with CRM platforms, preferably Microsoft Dynamics 365, and training users on CRM systems or sales enablement tools.
• •Understanding of lead, opportunity, pipeline, and customer lifecycle management.
• •Experience with business intelligence and reporting tools such as Power BI, Tableau, or Oracle Analytics Cloud.
• •Experience working cross-functionally with Sales, Marketing, and Analytics teams.
• •Experience in a multinational or matrixed organization supporting LATAM.

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

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Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.