Sales Operations Analyst, Commissions

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

Company Level: 3

WHAT YOU’LL DO

We are seeking a diligent and detail-oriented Sales Operations Analyst to join our global Sales Compensation team in São Paulo. This role is the operational backbone of our commission function, ensuring Braze’s global sales team is paid accurately and on time, every month. Reporting to the Senior Manager, Sales Compensation, you will execute within a centrally coordinated global commissions operation, partnering with colleagues across multiple regions and departments.

This role is instrumental in maintaining the integrity of our sales compensation processes and directly supports the motivation of our sales team.

Key responsibilities:

Monthly Calculation & Payment:

Administer the monthly calculation and payment of sales incentive compensation for all commissionable employees

Perform monthly audits and data reviews to ensure commission accuracy and compliance

Inquiry Resolution:

Serve as the primary point of contact for all sales incentive compensation-related inquiries

Resolve commission disputes efficiently and process necessary corrections or adjustments in a timely manner

New Hire Support:

Ensure accurate and timely distribution of sales compensation letters to new hires

Educate new hires on their incentive compensation plan and guide them on accessing their monthly commission statements

Audit Support:

Support external audit firms on commission-related matters, ensuring all requested documentation and information are supplied promptly

Maintain thorough records and audit trails for all compensation transactions and adjustments

Compensation Plan Execution:

Support the execution and administration of sales compensation plans, policies, and processes as directed each fiscal year or as business needs evolve

Partner with the Senior Manager and cross-functional teams (Sales, Finance, RevOps) to ensure plan logic is implemented accurately in our compensation tools

WHO YOU ARE

Education & Experience:

Bachelor’s degree in Finance, Accounting, Business Administration, Information Systems, or other quantitative and technical related fields

Track record of experience in sales compensation, finance, accounting, data analytics or engineering roles

Prior experience supporting commissions for a global sales organization, supporting hundreds of commissionable employees

Skills & Competencies:

Language: Business-level English proficiency (written and verbal) is required

ICM Tools: Hands-on experience with an Incentive Compensation Management (ICM) platform is required. CaptivateIQ is strongly preferred; experience with Xactly or Varicent is also accepted

CRM & Reporting: Experience with Salesforce. Familiarity with reporting tools such as Tableau, Looker, or Power BI is beneficial

Data & Analytics: Proficiency in Microsoft Excel (advanced formulas, pivot tables, lookups) is required. Experience with SQL or data querying tools is a plus

Compliance: Familiarity with SOX compliance and process documentation is a plus

Excellent communication skills, both written and verbal, with the ability to clearly explain complex compensation plans and processes to sales stakeholders

Strong analytical and mathematical skills with a keen eye for detail and accuracy

Ability to work independently, prioritize under deadlines, and manage end-to-end commission close cycles

Strong problem-solving skills and the ability to handle sensitive and confidential information with discretion

#LI-Hybrid

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

Competitive compensation that may include equity

Retirement and Employee Stock Purchase Plans

Flexible paid time off

Comprehensive benefit plans covering medical, dental, vision, life, and disability

Family services that include fertility benefits and equal paid parental leave

Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

A curated in-office employee experience, designed to foster community, team connections, and innovation

Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching

Employee Resource Groups that provide supportive communities within Braze

Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you .

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the cri