Sales Operations Case Manager

Description

Sales Operations Case Manager

AICA Orthopedics · Marietta, GA · On-Site · $58K–$70K + bonus

Ideal for PI case managers, paralegals, and legal assistants ready to move to the provider side

If you've been managing PI cases at a law firm — as a case manager, paralegal, or legal assistant — you already know most of what this role requires. The difference is you'd be doing it from the provider side, embedded in our sales department, working directly with account managers and sales leadership across 21 Atlanta locations.

What You'll Do

Case Management — Primary Focus

Own PI case workflows from intake through resolution

Keep records complete, compliant, and audit-ready

Advance stalled cases with attorney offices and insurance carriers

Coordinate complex cases across clinical, legal, and revenue teams

Sales Operations Support

Keep the sales team moving — data accuracy across Salesforce, NextGen, and ECM so billing and collections are never blocked

Pull and distribute operational reports for sales leadership — accurate, on schedule

Identify and resolve workflow gaps before they affect the team's revenue outcomes

Document processes as the sales function scales

Executive Support — Transitional (First 90–120 Days)

Calendar management, meeting coordination, and briefing prep for EVP of Growth

Draft internal and external correspondence on behalf of the EVP

This component diminishes as the function scales

What We're Looking For

Required

2+ years PI or medical case management — law firm, provider, or revenue cycle

CRM and case management system proficiency — Salesforce, NextGen, ECM, or comparable

Strong organizational skills in a high-volume environment

Clear communicator across legal, clinical, and sales teams

Preferred

Experience on both the provider and legal sides of PI

Familiarity with liens, settlement processes, and attorney collections

Revenue cycle, sales operations, or healthcare operations background

Who This Is For

A PI firm case manager, paralegal, or legal assistant ready to cross to the provider side — and interested in working inside a sales organization with direct exposure to revenue strategy and leadership. Or a healthcare case manager ready for a broader operational role with a sales team. Either way — your PI case experience is the foundation. This role grows with you.

Why AICA

$58,000–$70,000 + KPI bonus

Medical, dental, vision, 401(k)

Embedded in the sales team — direct exposure to revenue strategy and sales leadership

Real growth path as the sales operations function scales

21 locations · 400+ team members · 25 years in Atlanta

Requirements

What We're Looking For

Required

2+ years PI or medical case management — law firm, provider, or revenue cycle

CRM and case management system proficiency — Salesforce, NextGen, ECM, or comparable

Strong organizational skills in a high-volume environment

Clear communicator across legal, clinical, and sales teams

Preferred

Experience on both the provider and legal sides of PI

Familiarity with liens, settlement processes, and attorney collections

Revenue cycle, sales operations, or healthcare operations background