Sales Operations Manager - Boston, MA

Neo Security is hiring a Sales Operations Manager to be the operational backbone of our go-to-market team, based full-time out of our Boston, MA office. You'll own the systems, processes, and data that keep the sales organization running efficiently — from Salesforce administration and territory/quota planning to forecasting, deal desk support, and sales reporting. You'll work closely with Sales leadership, Finance/RevOps, and Marketing to make sure the sales team has clean data, the right tools, and clear processes to hit their numbers.

This role suits a detail-oriented, analytical operator who enjoys being the person behind the scenes that makes a sales team run smoothly, and who's comfortable owning both the systems and the numbers.

What You'll Do

Own Salesforce administration, including user management, workflow automation, data hygiene, and integrations with other go-to-market tools.

Manage sales forecasting and pipeline reporting, ensuring leadership has accurate, timely visibility into the business.

Support territory design, account segmentation, and quota planning in partnership with Sales leadership and Finance.

Build and maintain dashboards and reports on pipeline, conversion rates, quota attainment, and other key sales metrics.

Provide deal desk support, helping reps navigate approvals, discounting, and non-standard deal structures.

Own and improve the lead-to-cash process in partnership with Marketing, Finance, and Sales, ensuring smooth handoffs at each stage.

Manage the sales tech stack (e.g., Salesforce, Outreach/Salesloft, Gong, LinkedIn Sales Navigator), evaluating and rolling out new tools as needed.

Support sales compensation processes, including commission calculations and plan documentation, in partnership with Finance and People.

Partner with Sales leadership on onboarding and enablement logistics for new sales hires, ensuring they're set up with the right tools and access.

Identify and drive process improvements to increase sales productivity and reduce administrative burden on reps.

Requirements

4+ years of experience in sales operations, revenue operations, or a related role, ideally in B2B SaaS.

Strong hands-on Salesforce administration experience, including workflow automation, reporting, and data management.

Strong analytical skills, with experience building dashboards and reports that drive decision-making.

Experience supporting sales forecasting, territory planning, and quota-setting processes.

Excellent organizational skills and the ability to manage multiple stakeholders and priorities simultaneously.

Strong communication skills, with the ability to work effectively with sales reps, leadership, and cross-functional partners.

Comfortable working in a fast-paced environment with evolving processes and priorities.

Based in or able to relocate to the Boston, MA area, and available to work in-office full-time.

Nice to Haves

Salesforce Administrator certification.

Experience in cybersecurity, cloud infrastructure, or another technical B2B SaaS product.

Experience supporting sales compensation design and administration.

Familiarity with additional go-to-market tools (e.g., Outreach/Salesloft, Gong, 6sense, Clari).

Experience at an early-stage or high-growth startup, building sales operations processes from the ground up.

SQL or other data querying skills to support more advanced reporting and analysis.