Sales Optimization Support (SOS) Analyst

Sales Optimization Support (SOS) Analyst

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

The Sales Optimization Support (SOS) Team partners with the HPE North America sales community by providing exceptional support in executing operational tasks. This support provides sellers more time for customer and partner engagement. As a Sales Optimization Support (SOS) analyst, you will play a key role in enabling HPE sellers to generate more revenue by tracking and completing requests related to sales pursuit, order management and post sales on their behalf. You will join a collaborative and supportive team of process experts who thrive on solving the toughest challenges together!

How will you make your mark:

Be directly aligned to a group of sales professionals to develop relationships and anticipate needs in a high-touch relationship model (no tickets or generic email routing)

Leverage prior knowledge, SOS job aids, SOS process experts, and business process owners to resolve issues or route to the appropriate teams at HPE

Navigate HPE’s back-office processes to complete requests and solve problems in a timely manner and closer to the customer, where the cost is the lowest

Track requests to completion, ensuring sellers have the resolution needed to communicate to customers and partners as appropriate

Provide input and identify process improvement opportunities to improve quality, operational efficiency, and end-to-end workflow effectiveness

Daily responsibilities:

Manage sales pursuit requests related to equipment loans, quotes, deal registrations and other items to help close the sale

Track orders, shipment status, and other pertinent items related to order fulfillment

Address post sales issues by identifying the appropriate process based on time since shipment, cost and scope of request

Redirect requests to other HPE teams for tasks not in scope for SOS

Maintain an Excel based tracker of requests and prepare monthly scorecards

May serve as a process expert for one or more processes supporting SOS teammates

Education and Experience:

2-4 years of experience in sales or sales support roles preferred

Bachelor’s degree in business management or equivalent experience preferred

About you:

Exceptional customer service focus with sharp attention to detail

Comfortable with ambiguity and digging in to determine root cause of issues and driving to closure

Understanding of a matrixed environment and confidence in following up on tasks across other teams

Ability to thrive under pressure while managing a variety of requests, often simultaneously

Able to prioritize time and focus on critical tasks, comfortable asking for assistance to ensure timely resolution when workload is high

Patient and persistent with confidence to escalate early when support is needed

English language written and verbal communication skills

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here .

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#mexico

#sales

Job:

Sales Operations Job Level:

Intermediate

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .

In accordance with applicable Mexican laws and our commitment to non-discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.