Sales & Service Technician

About us

Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Beauty and technology Demo Store’s across the country.

We are a beauty and technology global enterprise. We’re growing fast and our ambition is huge - more categories, more locations and more people.

Our Customer Service team forms a direct link between the business and Beauty and technology owners. The team are technology experts, trained to give specialist advice and guidance to solve real problems for people. Working to daily targets, they resolve technical queries, provide product information, deliver excellent customer service and upsell.

About the Role

This is a full-time on-site role located in the area

Hours are Tuesday through Saturday, with schedules subject to business needs and customer demand

Perform in-person diagnosis, troubleshooting, and repair of Dyson products including vacuums, purifiers, fans, hair care devices, and related technologies

Use consultative questioning to understand customer needs beyond the immediate product concern and recommend appropriate service or product solutions

Communicate repair findings, maintenance recommendations, and replacement options clearly to customers

Promote relevant Dyson products, accessories, and services through trust-based cross-selling conversations

Provide excellent customer service while managing customer expectations in real time

Process customer transactions and service details accurately within Dyson systems

Complete daily and weekly operational reporting as required

Manage parts usage, inventory accuracy, and service documentation

Follow Dyson service processes, quality standards, and escalation procedures

Support escalated repair cases and collaborate with broader service teams when needed

Maintain a calm, solution-focused approach while handling multiple customer priorities in a fast-paced environment

Guide customer conversations professionally by explaining repair options, product value, and available replacement solutions

Build customer trust through clear technical explanation and recommendation of the most appropriate repair or replacement path

Support daily performance goals by balancing technical service, paid repair opportunities, and relevant product recommendations

Handle objection-based conversations professionally while maintaining a premium customer experience

About You

6 plus months of experience in customer service, retail sales, service operations, or related customer-facing environments

Ability to communicate confidently with customers, including during objection handling or service-related discussions

Aptitude for learning technical diagnosis and repair procedures

Curiosity to uncover hidden product needs beyond stated complaints.

Demonstrates empathy and provides clear guidance to ensure customers choose the best long-term solution

Strong verbal, written, and interpersonal communication skills

Ability to prioritize in a fast-paced environment

Experience using Microsoft Office including Microsoft Excel, Microsoft Outlook, and Word

Collaborative mindset with proven success in team environments

Ability to lift and move up to 50 lbs

High School Diploma or equivalent preferred

Must be at least 18 years of age

Benefits

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

Financial benefits:

401K with up to a 4% match

Company paid Life Insurance and AD&D

Flexible Savings Account (FSA) and Health Savings Account (HSA)

Lifestyle benefits:

Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time

Pre-tax Commuter Benefits (applicable areas only)

Generous Child Care Leave Program

Wellness Program

Employee Assistance Program

Generous Dyson Product Discounts

Health benefits:

• •Multi-Level Healthcare Coverage Options
• •Vision & Dental Coverage
• •Company paid Short-Term and Long-Term Disability

D yson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.