Sales Support

Description

Job Title: Showroom Sales Support Reports to: Regional Sales Manager

Department: Rockville Showroom FLSA Status: Salary, Exempt

Date: 10/18/2022 Supervisory: N/A

VISION

Create a customer friendly experience for clients as they enter and leave our showrooms by maintaining a positive can-do attitude and facilitating client interaction with our Sales and Design Consultant and Customer Service.

Core Competencies

• •Excellent verbal and communication skills
• •Working knowledge of computer systems (CRM experience helpful)
• •Ability to maintain positive working relationship with customers and co-workers.
• •Proper phone etiquette including how to receive a call, transfer a call, put callers on hold, take a message and end a call.
• •Ability to create and use excel spreadsheets and word documents
• •Types 60 words a minute

Job Duties

• •Be the showroom ambassador while helping to sell tile
• •Greet clients when they enter and leave the showroom with a warm welcome and sincerely thank them for visiting ACI.
• •Smile, engage, greet customers with curiosity and empathy
• •Have clients sign-in (obtain as much information as possible including customer name, address, contractors, etc.)
• •Enter client information and log traffic in SFDC
• •Distributes walk-in customers to Sales & Design Consultants per guidelines
• •Communicates with customers via Email, the phone and in person
• •Write quotes and check stock for Sales Design Consultants (All clients should receive a quote within 24 hours for material selection)
• •Check voice mail timely, within company standards
• •Schedule appointments for Sales & Design Consultants
• •Type and process sample check-outs via Salesforce
• •Hand out marketing material
• •Ensure everyone is helped – happy – and provided for
• •Maintain showroom appear by ensuring tile samples are put away
• •Keep reception area clean
• •Responsible for Opening/Closing showroom according to Checklist
• •Order showroom supplies (Backup)
• •Conduct price checks and stock inventory checks
• •Place follows up and receive sample orders
• •Responsible for UPS/FedEx/Currier Services as needed
• •Send out control samples to vendors
• •Help to process orders when needed
• •Send special items to customers or vendors (flowers, cookies, etc.) as needed
• •Schedules Courier service when applicable for designers.

Master the 6 Deliverables :

Sales RX Follow through (See implementation for more detail)

• •Greeting properly (via phone, get them to make appointment, directions)
• •Good Morning, Evening, Afternoon
• •Building rapport
• •Get information – quote, related party
• •Next Appointment or Close

• •Daily Huddle – Rotation Schedule
• •Activities Completed by End of Day – Tag the sales staff to make sure these non-completed work gets done, Next action, quote, related parties.
• •Open Tasks on their Home page
• •Response Time
• •Follow ups within 48 hours
• •Customer greeted within 15 seconds
• •Emails/VM within 2-4 hours
• •Pending meetings individually – weekly

Reports Generated by Department and Frequency of use

• •Daily report to Manager
• •Daily Sales and Sign-In reports

Key Performance Indicators

• •Maintains positive/inviting attitude with customers
• •All customers signed in and information recorded accurately
• •Walk-ins distributed as per guidelines
• •Develops rapport with major accounts
• •Sign-In Reports completed accurately and daily
• •Phones answered in a timely manner
• •Proper Phone etiquette followed
• •% of customer that are helped
• •Number of positive online social media reviews
• •Organized Front Desk

EXPECTED NUMBER OF HOURS WORKED PER WEEK: 45

I have read, understand and accept the duties, responsibilities and requirements as stated above.

Employee Signature: _______________________ Date: ___________________