Salesforce Center of Excellence Lead

Salesforce Center of Excellence Lead

We’ve been forging digital transformation through the lens of Salesforce for 20+ years for 3,000+ customers across the globe. We are a Summit status, Marketing Cloud Full Stack Partner. We are a cross-cloud shop with an emphasis on Marketing Cloud Engagement, Marketing Cloud Next, Data 360, Agentforce, Personalization, Intelligence, Loyalty Cloud, Service Cloud, and Sales Cloud.

We accomplish incredible digital transformation for our customers with incredible people. We’ve always held to the fact that talent trumps location, but culture trumps talent. We care about our people and we care about our customers.

About the Role:

ListEngage’s internal enablement department, ListEngage Academy, is partnering with Tata Consultancy Services (TCS) to hire and install a Salesforce Center of Excellence (CoE) Lead in TCS’ Seven Hills Park delivery center in Milford, Ohio. While the position is located within a TCS office, the role reports to the Head of ListEngage Academy. The responsibilities consist of CoE leadership and governance, business demand and growth, stakeholder management, and talent strategy and development. The individual will serve a pivotal role in growing the joint Salesforce practices by bridging the gap between business demand and talent availability.

Duties & Responsibilities:

The following are the primary responsibilities:

CoE Leadership & Governance

Lead the Salesforce CoE

Define standards and best practice

Oversee delivery quality

Ensure the reuse of assets and accelerators

Business Demand & Growth

Drive internal demand for Salesforce services

Lead executive-level pitches

Define the Salesforce growth strategy

Stakeholder Management

Partner with account leadership, the global Salesforce practice, and ecosystem partners to scale the Salesforce business

Talent Strategy & Development

Own the training and certification strategy for junior Salesforce talent

Upskill internal resources into Salesforce roles leveraging enablement options

Attract and hire experienced Salesforce professionals externally

Education & Experience Requirements:

Leadership experience in Salesforce-led growth, delivery, and capability building

6+ years of professional experience

Bachelor’s degree in any field of study required

Preferred Qualifications:

Salesforce certifications strongly preferred

Understanding of the Salesforce ecosystem, including Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, CPQ, Data 360, Agentforce, and Industry Clouds

Knowledge, Skills and Abilities:

Strong program management, organizational, and execution skills

An executive presence and ability to influence senior leaders

Strategic thinker with the ability to translate workforce needs into a scalable talent development program

Exceptional presentation, facilitation, and public speaking skills

Excellent written and verbal communication skills

What We Offer:

Competitive salary and performance-based incentives

Relocation stipend available for eligible candidates

Opportunities for professional development and career growth

A collaborative and inclusive work environment

Why You Should Join Us:

100% CEO approval on Glassdoor

A team of approximately 150 Engagers

Core values that drive us:

Be a Team Player

Be Accountable

Be Growth Oriented

Be Great at What You Do

If you’re interested, so are we! Send your resume our way, and we’ll contact you for a phone interview if you meet qualifications

At ListEngage, we aim to change the world by challenging the traditional consulting model by building a flexible, delivery focused organization that can deliver on the promise that we have made to each other. We are an equal opportunity employer and love diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.