Scrum Master

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the role

The Scrum Master is accountable for enabling the successful delivery of digital products, platforms, and programs by leading Agile execution across one or more cross-functional teams.

This role combines Agile leadership, delivery management, product execution, stakeholder engagement, and continuous improvement to ensure teams consistently deliver high-quality business outcomes.

The Scrum Master partners with Product Managers, Product Owners, Engineering Leads, Architects, Tribe Leads, and business stakeholders to drive predictable delivery, manage risks and dependencies, optimize flow, and accelerate value realization.

Beyond Agile facilitation, the Scrum Master acts as a Delivery Leader who ensures the successful execution of strategic initiatives while continuously improving team effectiveness and organizational agility.

Key responsibilities

1. Product & programme delivery leadership

• •Lead the delivery of complex digital products, platforms, programmes and transformation initiatives from planning through execution and release.
• •Drive delivery against agreed business outcomes, product roadmap commitments, programme milestones and investment objectives.
• •Ensure delivery plans are realistic, transparent and aligned to product priorities, team capacity and organisational constraints.
• •Coordinate delivery across multiple squads, workstreams and enabling functions where outcomes span team or organisational boundaries.
• •Support Quarterly Planning / PI Planning, release planning and other integrated planning cycles by improving readiness, scope clarity, dependency visibility and commitment confidence.
• •Maintain clear delivery governance and transparency without creating unnecessary process overhead.

2. Agile delivery execution & team enablement

• •Enable teams to operate effectively using Agile, Scrum, Kanban and Lean delivery practices suited to the context.
• •Facilitate planning, refinement, reviews, retrospectives and daily alignment to improve delivery outcomes, rather than simply following process rituals.
• •Support Product Owners and Product Managers in backlog readiness, prioritisation, sequencing and outcome alignment.
• •Coach teams towards stronger ownership, accountability, self-management and delivery discipline.
• •Help teams balance speed, quality, technical sustainability, operational resilience and measurable business value.
• •Create an inclusive team environment that supports collaboration, constructive challenge and a sustainable pace.

3. Flow, dependency and impediment management

• •Identify, manage and remove impediments that affect delivery progress, flow, team effectiveness and value realisation.
• •Manage cross-team, cross-Tribe and cross-Pillar dependencies through proactive coordination, escalation and follow-through.
• •Improve flow of work by addressing bottlenecks, handoffs, capacity constraints, unclear ownership and delayed decision-making.
• •Escalate risks and blockers early with clear options, trade-offs and recommended actions.
• •Help teams reduce work in progress and maintain focus on the highest-value outcomes.

4. Stakeholder alignment & value delivery

• •Partner with Product, Technology and Business stakeholders to ensure delivery remains aligned to strategic objectives and measurable outcomes.
• •Translate delivery status into clear, outcome-focused communication for Product Leadership and business stakeholders.
• •Promote transparency around progress, risks, dependencies, decisions, trade-offs and delivery confidence.
• •Challenge plans, priorities or ways of working where they reduce delivery effectiveness or disconnect teams from value.
• •Help teams understand the customer, business and operational outcomes they are expected to deliver.
• •Support value optimisation by connecting day-to-day delivery execution to business priorities and expected benefits.

5. Metrics, insights & delivery performance

• •Establish and use meaningful delivery metrics to improve learning, predictability and decision-making.
• •Track and improve measures such as sprint goal achievement, predictability, throughput, lead time, cycle time, flow efficiency, dependency age, quality and outcome achievement.
• •Use delivery data to identify patterns, bottlenecks and improvement opportunities across teams and products.
• •Ensure metrics are used to support learning and improvement rather than compliance, reporting theatre or local optimisation.
• •Support the development of clear dashboards and delivery insights for teams, Tribe Leadership and relevant stakeholders.
• •Drive improvement actions based on evidence and inspection of outcomes.

6. Continuous improvement & agile transformation

• •Champion continuous improvement and pragmatic Agile delivery practices across teams.
• •Support Agile maturity growth at team level by helping teams evolve their planning, prioritisation, execution and feedback loops.
• •Contribute to Agile transformation initiatives by applying Agile principles to real delivery challenges.
• •Encourage experimentation, inspection and adaptation to improve delivery effectiveness.
• •Help teams move from activity-based execution to outcome-based delivery.

7. Coaching, capability development & community contribution

• •Coach Scrum teams, Product Owners, delivery stakeholders and emerging Agile practitioners on effective Agile delivery behaviours.
• •Contribute to Scrum Master and Agile communities of practice by sharing lessons learned, tools and reusable delivery approaches.
• •Support onboarding of teams into Haleon's Agile ways of working and product-centric delivery model.
• •Build confidence and capability in teams so that Agile ways of working are owned by the team rather than dependent on the Scrum Master.

Your profile

Required:

• •Experience operating as a Scrum Master and supporting Agile delivery of digital products, platforms or technology solutions.
• •Understanding of Scrum, Kanban, Lean, product operating models and Agile ways of working.
• •Ability to manage delivery risks, dependencies, impediments and stakeholder expectations.
• •Facilitation, coaching, influencing, conflict resolution and communication skills.
• •Experience using metrics and data to improve predictability, flow and business outcomes.
• •Ability to operate in global, matrixed and cross-functional Digital & Technology environments.

Preferred:

• •Experience working in Digital or Technology organisations.
• •Experience working with R&D teams or supporting R&D technology solutions.
• •Exposure to portfolio planning, delivery governance and value-based prioritisation.
• •Agile certifications such as PSM, CSM, SAFe, ICAgile, Scrum@Scale or equivalent.
• •Experience contributing to Agile communities of practice or Scrum Master capability development.
• •Experience supporting Commercial, CRM, Salesforce or customer engagement platforms.

Why Haleon?

None of us should ever feel like we’re standing still. At Haleon, we want you to feel supported, valued, and always progressing. Improving everyday health takes dedication, energy, and effort — so we reward your contributio