SE Slate Service Desk Technician

Job Description

JOB SUMMARY:

Looking for an on-campus job? Office of Slate Solutions is looking for qualified applicants to be student technicians!

The Office of Slate Solutions manages three separate Slate systems used by Undergraduate Admission, Professional and Graduate Admission, and Student Success. Slate is a database and communication platform used across the University to manage student information, applications, emails, forms, events, and other administrative processes. No previous experience with Slate or SQL is required. We are a small team of four working in a friendly and flexible environment where the ability to troubleshoot data issues, organize support requests, and work on communications are key skills.

A Student Slate Technician should be willing to learn new technology, communicate professionally by phone and email, and provide patient and helpful support to others. Students in this role are expected to respect IT security and confidentiality requirements in addition to completing University FERPA/confidentiality training.

On the job training is provided, but applicants should have basic technology skills in addition to being a quick learner, having excellent interpersonal and communication skills.

Available hours vary M-F, 8:30AM-5PM. Applicants available to continue work over summer break is a plus, not a must.

Along with your application, please submit a resume, current class schedule, and available hours form to Ms. Elodie M. Hardt, Associate Director & Senior Slate Architect, via email ( ehardt@richmond.edu ).

SPECIFIC DUTIES:

• •Run daily data audit queries and investigating/correcting incorrect data
• •Process record consolidations in both the Pro/Grad and Current Student Slate instances while consulting the appropriate persons to resolve duplicate record issues
• •Assist with the triage/prioritization of incoming Slate support requests
• •Provide first-level user support
• •Assist in the editing/writing of communications
• •Maintain updates to existing builds (e.g., hard-coded dates, etc.)
• •Assist with on-campus errands and projects
• •Other duties as assigned

QUALIFICATIONS:

• •Interest in information systems, technology and/or communications
• •Demonstrate a willingness to learn new skills connected to technology and apply them to workplace projects
• •Keen attention to detail
• •Excellent interpersonal and written/verbal communication skills with the ability to interact with all levels of staff, faculty, students, and community
• •Ability to work independently/work without supervision to meet all deadlines and output quotas
• •Committed to a minimum of 10 hours per week at the Office of Slate Solutions in order to effectively complete training
• •Ability to maintain confidentiality and discretion working with sensitive and private information
• •Superior administrative and organizational skills with ability to meet all deadlines
• •Experience with and/or ability to learn various software programs, equipment, or tools necessary to perform job
• •Ability to balance and prioritize a high volume of departmental tasks with customer service-related work

• Pay Rate:
• SP Student 4, starting rate $14.80

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.