Security Officer

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice ® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice ® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges ® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com .

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

The role of Security Officer is to operate with the day-to-day operation and long-term outlook of the safety and security department.

Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

As a Security Officer for the Radisson Blu Mall of America , no two days will be the same. You, along with a team of other Security Officers, will be responsible for keeping the guests and employees of the hotel safe on a daily basis.

Hourly Wage: $18.00 to $22.00

Benefits we provide:

Employee discounts on thousands of hotels

Enjoy a complimentary meal in the associate cafeteria during your shift

Free Parking

1st of the month following 30 days of service:

Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!

Employer paid Accident insurance and HSA contribution

401(k) Retirement Plan

Employee Assistance Program

Paid Sick Time (MN Earned Sick and Safe Time)

90 Days:

Paid Vacation and Sick Time

8 Paid Holidays

Paid Bereavement

1 Year:

Paid Floating Holidays

Key Responsibilities

Creates guest satisfaction and exceeds expectations by providing the service expectations and standards:

Provides a safe and secure environment in the hotel by ensuring proper security methods and procedures are carried out consistently

Ensures that all employees follow safety rules and procedures

Takes corrective action where required to improve safety of work areas

Improves safety and security at hotel by communicating hazards with department heads and taking appropriate corrective actions

Completes daily security log, including pertinent information from the shift

Monitor all activity and diligently monitor building video surveillance

Inspects hotel regularly to observe potential security or safety related problems and takes necessary actions to alleviate them

Keeps hotel management promptly and fully informed of all problems or unusual matters of significance

Understand written procedures for handling any emergency that would require partial or complete evacuation of the hotel such as fire, severe injuries, power failure, or bomb threats

Responds to all emergency situations immediately

Takes appropriate action to safeguard guests, employees and the hotel

Processes all written reports involving security related incidents and customer or employee accidents

Handles complaints, investigates, and thoroughly reports on: customer or employee injuries, thefts, assaults, lost property, car accidents, loud parties, vandalism, and other guest complaints as necessary

Reviews accident investigations to ensure accurate and complete reporting

Ensures that all hotel entrances and exits are locked and unlocked per hotel policy

Maintains hotel key management procedures and ensures that all keys are accountable and only authorized persons have access to keys

Closes down the different outlets each night as per post orders

Ensures that all meeting rooms and exhibit rooms are secured to keep unauthorized persons out of the area and prevent theft

Maintains responsibility for handling any emergency that would require partial or complete evacuation of the hotel such as fire, severe injuries, power failure, or bomb threats

Logs and delivers all in-house packages and monitors out going deliveries

Checks in and out all vendors to the hotel

Meets with leaders on a regular basis

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service ​

Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems

Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs other duties required to provide the service brand behavior and genuine hospitality

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirements/Skills

Associates/ Bachelors Degree or equivalent preferred (additional training [e.g. military, law enforcement] and education is highly desirable)

Ideal candidate will have a minimum of one year security experience

Experience with MS Office applications and Outlook required

Previous work experience should include working in a high-volume environment, as well as, customer-service oriented atmosphere

Demonstrates strong verbal and interpersonal skills

Works well independently or as part of a team

Strong attention to detail

Commitment to exceptional guest service

Adhere to the policies and procedures of the hotel

Willing to work a flexible schedule including weekends and holidays

Physical Demands

Perform repetitive hand and arm movements

Ability to lift, pull, push up to 25 pounds

Ability to squat, bend, kneel and twist

Ability to stand for long periods of time

Ability to see, hear, speak, read and write legibly

Ability to reach with hands and arms, stooping, kneeling, crouching and crawling

Frequent sitting, standing and walking, which may be required for long periods of time up to 8 hours

Duties may involve climbing stair and walking inclines or uneven terrain

Other Information

• The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.
• This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-emp