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Jobgether

Security Remote Technical Support Engineer (L2)

India

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hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
IN
Work mode
Remote-friendly
First seen by hirly
2 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Security Remote Technical Support Engineer (L2) based in India.

  • This role provides second-level remote technical support for enterprise security technologies, helping customers restore services and resolve complex incidents efficiently.
  • You will investigate technical issues across security environments, identify root causes, and coordinate effective resolutions.
  • The position combines hands-on troubleshooting with service management, documentation, monitoring, and SLA ownership.
  • You will work closely with customers, vendors, carriers, and internal technical teams to diagnose and resolve incidents.
  • The role also involves proactive identification of potential problems and contributing to preventative measures and service improvements.
  • Success requires strong analytical thinking, customer focus, technical communication, and disciplined incident management.
  • The position is based in Nagpur and follows an on-site working model with full-time US-shift coverage.
Original posting on Jobgether's site ↗

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