Seller Ops Specialist, GM Field

• External job description
• Amazon Global Logistics in China is a team of highly experienced logistics professionals, product & program manager and carrier specialists actively participating in Amazon's international expansion goals. We are seeking some highly motivated individuals who are interested in providing best-in-class logistics service to customers as global logistics operation specialist.
• The main purpose and responsibilities is to act as control tower in insisting on the highest standards of Amazon quality: Responsible for end to end global logistics operation process, building and implementing operational procedures in the daily workflow, improving operation efficiency and service quality, handling exceptions during the daily operations.

• Key job responsibilities:
• As an Export Operations Specialist,
• •You'll manage daily export processes in collaboration with Logistics Service Providers and Ocean/Air Carriers, while proactively addressing operational exceptions for seamless origin operations.
• •You'll ensure strict compliance with Chinese Import/Export regulations throughout all operations.
• •You'll supervise the complete Ocean/Air freight cycle, including origin pickup, export documentation, warehouse operations, customs clearance, and delivery tracking.
• •You'll Support Amazon sellers as their main point of contact for Ocean/Air shipments, solve complex logistics challenges and handle escalations and recommend optimal shipping solutions based on seller needs and compliance requirements.
• •You'll work with global program and product teams to enable global product and program at origin.

You'll optimize procedures to improve operational efficiency and service quality.

Basic qualifications

• - Speak, write, and read fluently in English
• - Experience in international logistics, cross-border transportation and supply chain, or U.S. Customs rules and regulations
• - Experience in ownership of projects and communicating timelines and executing independently
• - Bachelor's degree and 3+ years of international Ocean/Air freight operations experience.
• - Proven track record at global or top-tier Chinese freight forwarders.
• - Deep understanding of international Ocean/Air freight operations.

Preferred qualifications

• - 1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience
• - Experience with AI tool to improve efficiency
• - 3+ years of transportation and supply chain experience
• - Experience in data analysis and problem solving
• - Experience using data and metrics to drive improvements
• - Experience with analytical tools and ability to dive deep into metrics and reporting

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