Senior Account Manager (NYC)

At Movers+Shakers, our mission is to spread joy. As a Senior Account Manager, your mission is to share this joy with our clients--in every meeting, and in every campaign.

Under the leadership of your Senior Account Director, you’ll be responsible for the overall client satisfaction of assigned accounts, their revenue growth, profitability, and project management. You’ll use your deep understanding of social media strategy to lead the client and our internal team to deliver disruptive creativity. And you’ll identify and execute tactical growth plans to grow the business.

ROLE SPECIFICS

As a Senior Account Manager, you’ll oversee the day-to-day relationship, success and growth of our clients. Internally, you’ll manage our cross-functional team to deliver innovative work. You’ll juggle competing priorities, from budgets to resourcing, as you contribute to assuring agency revenue and profitability. Externally, you’ll manage our clients to the success they dreamed of. You’ll intuit their needs and inspire them with what’s possible.

RESPONSIBILITIES

Responsible for managing and delivering joy to assigned accounts with minimum accountability for revenue of $1M-3M per year

Deeply understand and intuit the client’s needs and develop strategies to meet their business objectives; key owner of all projects and processes from beginning to end

Lead the client and internal team to develop social media strategies that will break through the clutter.

Work closely with all client team members; participate in defining account plans, needs, KPI’s and translate these requests with clear briefs/direction to the internal teams

Serve as key partner and mentor to the client. Articulate agency practices, listen strategically, and upsell and support growth based on needs

Support intake and new business growth as needed

Build, lead and presents clients presentations, strategies and concepts

Ensure project alignment by defining roles and aligning with internal key team members to kick off projects

Oversee client paperwork (service agreements, SOWs, invoices, etc.)

Conduct quarterly planning and review sessions with key clients/accounts.

Develop and maintain annual, quarterly and monthly revenue forecasts; track and maintain growth and status

QUALIFICATIONS

5-8+ years of relevant experience, including client service at a creative agency and possibly brand marketing experience at large consumer brands.

Understanding of social media marketing (organic and paid), with expertise managing social-first brand marketing campaigns is a plus

Experience working with global client teams and partner agency teams

Entrepreneurial spirit. Thrive in uncertainty and ambiguously-defined roles. Passion for trying new things jumping off the deep end.

Proven experience generating revenue and account growth within existing accounts

Strong writing and communication skills

Self-motivated, eager to learn, a drive to succeed

Excellent communicator, skilled writer, extremely organized, professional demeanor

Ability to contribute in both a strategic and tactical capacity

Proven ability to develop and maintain good working relationships with clients and team members

Builds respect by personal example; is respected by and works effectively with all members of the organization and external contacts

Intense desire to excel in an entrepreneurial, collaborative environment

Ability to work with top-level executives

Demonstrate initiative; is proactive

Spreads joy!

We look forward to hearing from you! 🎵💃

BASE SALARY RANGE

Our estimated range for this role is $95,000-110,000*

*Don’t let this range drive your decision to apply. Actual compensation packages are based on the level of skill and experience each candidate brings to their role. Similarly, there might also be a more senior or junior position available, that would be a better fit with your expertise. For example, a person may apply for a Senior Creative Producer role, and we may assess that their skills are at the Creative Producer level. Each level has its own compensation range.

At Movers+Shakers, we pride ourselves on competitive salaries, and we work hard to ensure there is pay equity across the company. We welcome open and honest conversations about compensation in all of our initial calls.