Senior Analyst, Finance Technology - Revenue & Billing

Job Description

At Norton Rose Fulbright, people thrive because of a shared commitment to quality, unity and integrity. The highly regarded law firm consistently receives recognition from Great Place to Work and Top Workplaces, two companies that specialize in assessing organizational culture. Teams collaborate across regions, value new ideas and deliver meaningful client solutions, supported by a culture that embraces ambition, development and shared success. With more than 3,000 lawyers and 3,000 business services professionals working together across 50 offices worldwide, this global law firm provides a full range of legal services to leading corporations and financial institutions operating in key markets and sectors.

The Senior Analyst, Finance Technology - Revenue & Billing is responsible for the functional operation, support, and continuous improvement of the firm's revenue lifecycle technology. The role owns capabilities spanning timekeeping, billing, eBilling, billing output, cost recovery, pricing, and revenue-related reporting. The analyst partners with Finance, Billing, Pricing, IT, and vendors to translate business needs into reliable application configuration, integrations, controls, testing, and support processes.

Responsibilities include but are not limited to:

• •Act as the primary IT functional analyst for time capture, prebill, billing, eBilling, bill delivery, cost recovery, pricing, and related revenue processes.
• •Support billing configuration, bill groups, billing rules, templates, addresses, matter billing attributes, timekeeper dependencies, and revenue-related reference data.
• •Investigate billing-cycle issues and interface exceptions that could delay time capture, invoice generation, bill delivery, or downstream revenue reporting.
• •Partner with Billing and Pricing stakeholders to evaluate enhancements, prioritize defects, and validate that changes support operational requirements and financial controls.
• •Support critical billing periods and coordinate production validation for billing, timekeeping, and revenue application changes.
• •Partner with Finance, Billing, Procurement, IT, Information Security, Quality Assurance, reporting and data teams, and third-party vendors to understand business needs and translate them into functional requirements, process designs, configuration specifications, user stories, and acceptance criteria.
• •Serve as the functional owner for assigned Finance technology capabilities, applications, and related integrations, maintaining a clear understanding of end-to-end business processes and upstream and downstream dependencies.
• •Provide production support by investigating incidents, service requests, data discrepancies, and recurring process issues; perform functional triage, identify root causes, and coordinate sustainable resolution with technical teams and vendors.
• •Configure and maintain assigned application settings, business rules, reference data, workflows, and controls within approved governance and change-management processes.
• •Lead or support system integration testing, regression testing, user acceptance testing, defect triage, production validation, and business sign-off for releases, enhancements, and fixes.
• •Own assigned integrations from a functional perspective, including business rules, data mapping validation, reconciliation, exception review, testing, and coordination with integration developers and support teams.
• •Maintain functional specifications, configuration records, process documentation, data mappings, test evidence, release notes, operating procedures, and knowledge articles.
• •Support release planning, change assessment, cutover, deployment, user communications, training, and post-production stabilization.
• •Monitor operational trends, recurring defects, control gaps, and manual workarounds; recommend improvements that strengthen reliability, usability, data quality, and operational efficiency.
• •Coordinate vendor escalations and validate vendor-delivered fixes, patches, and product changes before production deployment.
• •Provide secondary coverage across the Finance technology portfolio and contribute to cross-functional priorities as needed.

Capability Ownership

• •Timekeeping
• •Billing and prebill processing
• •eBilling and bill delivery
• •Billing templates and document output
• •Cost recovery and disbursements
• •Pricing and profitability
• •Revenue reporting and reconciliation

Applications and Platforms

• •Aderant Sierra Billing
• •BillBlast
• •iTimekeep
• •Clocktimizer
• •Onyx and supported billing-output capabilities
• •Milana and other approved pricing or revenue tools

Functional Integration Ownership

• •iTimekeep to Sierra
• •Sierra to BillBlast
• •Sierra to Clocktimizer
• •Sierra to Milana
• •PS/Ship to Sierra
• •Soft Cost to Sierra
• •Revenue and billing feeds to approved reporting platforms

Qualifications

Bachelor's degree in Information Systems, Finance, Accounting, Business, Computer Science, or a related field, or equivalent practical experience.

Five or more years of experience as a functional analyst, business systems analyst, product analyst, or application support professional working with financial or enterprise business systems.

Experience supporting an ERP, financial management system, or comparable enterprise application in a production environment; Aderant Sierra experience is strongly preferred.

Demonstrated ability to gather requirements, analyze processes, document functional designs, write test scenarios, manage defects, and support production releases.

Working knowledge of enterprise integrations, data mappings, scheduled jobs, interface monitoring, reconciliation, and error-handling concepts; hands-on software development is not required.

Strong analytical and problem-solving skills, including the ability to assess cross-system impacts and distinguish functional, data, configuration, and technical issues.

Excellent stakeholder management, written communication, documentation, planning, and collaboration skills.

Experience working with technical delivery teams, quality assurance teams, third-party vendors, and business stakeholders in a structured change-management environment.

Familiarity with service management, risk management, access controls, segregation of duties, audit requirements, and software development lifecycle practices.

Flexibility in schedule to support critical business processing, deployments, or calls and meetings outside regular business hours when required.

Strong functional knowledge of legal or professional-services billing, timekeeping, eBilling, prebill processing, revenue operations, or matter pricing.

Experience supporting billing rules, bill formats, billing templates, time-entry workflows, cost recovery, or electronic invoice delivery.

Experience with Aderant Sierra, BillBlast, iTimekeep, Clocktimizer, or comparable billing and revenue applications is highly desirable.

Please note this job description does not cover or contain all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Norton Rose Fulbright US LLP is committed to providing employees with a comprehensive and competitive benefits package that supports you, your health, and your family. Benefit packages include access to three medical insurance plans, dental insurance, vision insurance, life insurance, and disability insurance. Employees can also access pre-tax benefits such as health savings and flexible spending accounts. Norton Rose Fulbright helps provide financial security by allowing employees to participate in a 401(k) savings plan and profit-sharing plans if eligible. Full- time employees are eligible to access fertility benefits designed to support fertility and family-forming journeys. Employees may also access commuter benefits where applicable and student loan assistance