Senior Associate

Repair Manager – Home Appliances

Location- Roorkee 173

Job Objective:

We are looking for a hands-on and technically strong Repair Manager to manage the repair, servicing, testing, and refurbishment of home appliances sourced through our e-waste operations at our Roorkee plant . The ideal candidate will have 3–4 years of experience in consumer electronics/home appliance repair , with strong troubleshooting skills and the ability to lead a team of technicians while ensuring quality, TAT, safety, and cost efficiency.

Key Responsibilities:

• •Manage day-to-day repair, servicing, testing, and refurbishment operations for home appliances received as e-waste.
• •Diagnose product faults and guide technicians in electrical, electronic, mechanical, and PCB-level troubleshooting as applicable.
• •Supervise repair technicians and allocate jobs based on product type, complexity, and technician skill.
• •Establish and monitor repair TAT, first-time-right, repair yield, rejection, repeat-failure, and productivity metrics .
• •Develop standard repair procedures, troubleshooting guides, checklists, and testing protocols for different appliance categories.
• •Inspect repaired units and ensure functional testing and quality checks are completed before the products move to the next stage.
• •Identify recurring faults and conduct Root Cause Analysis (RCA) to improve repair success rates and reduce repeat failures.
• •Manage requirements and consumption of spares, components, tools, and repair consumables , while controlling repair costs.
• •Evaluate whether a unit is economically repairable or should be classified for further processing/recycling .
• •Maintain accurate records of incoming units, faults identified, repairs performed, parts replaced, testing results, and final disposition.
• •Ensure adherence to electrical safety, ESD, workplace safety, and plant operating procedures .
• •Coordinate with Procurement, Inventory, Operations, and Business teams for spares availability and movement of repaired/processed units.
• •Train and mentor technicians on diagnostics, repair techniques, safety, and quality standards .
• •Drive continuous improvement in repair productivity, recovery value, quality, and operational efficiency .

Preferred Candidate Profile:

• •3–4 years of relevant experience in repair/service/refurbishment of home appliances or consumer electronics .
• •Diploma/B.Tech/B.E. in Electrical, Electronics, Electrical & Electronics, or related engineering discipline .
• •Strong hands-on knowledge of electrical and electronic troubleshooting, multimeters, soldering/rework, PCB diagnostics, wiring, motors, sensors, power supplies, etc.
• •Experience handling and troubleshooting products such as TVs, refrigerators, washing machines, air conditioners, microwave ovens, kitchen appliances, and other consumer appliances will be preferred.
• •Prior experience managing a team of technicians or a repair workshop is desirable.
• •Good understanding of spare-parts management, repair costing, TAT, productivity, and quality control .
• •Strong analytical, problem-solving, communication, and team-management skills.

Desirable:

• •Experience in refurbishment, reverse logistics, e-waste, used/refurbished electronics, or secondary-market operations .
• •Exposure to multiple brands and product models.
• •Experience developing SOPs, repair manuals, diagnostic checklists, and testing protocols .
• •Familiarity with ERP, inventory, or repair/work-order management systems.
• •Ability to work in a plant/warehouse environment and manage hands-on technical operations.