Senior Associate

Reverse Logistics

Core Responsibilities

1. Ground Operations & Daily Coordination

• •Act as the key liaison between the field teams and central operations.
• •Oversee daily pickups, warehouse movements, and linehaul dispatches.
• •Maintain Benchmark pickup performance.
• •Identify and resolve operational issues on priority to avoid delays or service gaps.

2. Performance Monitoring & Reporting

• •Regularly track all key operational metrics including:
• •On-Time In-Full (OTIF) Pickup Performance,
• •100% App Usage & Compliance.
• •90% Vehicle Utilization Rates.
• •Attempted vs Successful Pickups
• •Submit daily MIS reports ensuring data accuracy and transparency.
• •Proactively close escalations and maintain workflow hygiene.
• •Follow up with city/dark store teams to close pending pickups.
• •Verify completion through system reports & ground confirmation.
• •Highlight gaps in pickup TAT (Turn Around Time) and initiate corrective actions.
• •Work with ground teams to improve pickup success rates.

3. Compliance & Vendor Coordination

• •Manage escalations related to local vendors and 3PL partners.
• •Ensure workforce compliance with company protocols, including:
• •Up-to-date KYC documentation
• •Grooming & Uniform Guidelines
• •Mandatory carrying of ID cards during duty hours

4. Capacity Planning & Peak Readiness

• •Anticipate volume spikes and plan resources accordingly.
• •Organize and supervise stress tests to validate the readiness of warehouses and first-mile teams during peak load scenarios.

5. Administrative & Financial Oversight

• •Manage daily shift planning and roster allocations.
• •Monitor ground-level attrition and initiate hiring plans when required.
• •Handle petty cash, manpower payouts, vendor billing, and ensure financial documentation is processed accurately and on time.

6. Inventory & Warehouse Controls

• •Track and monitor the inward and outward flow of goods.
• •Ensure tight control over linehaul movements, minimize shrinkage, and implement robust pilferage checks.
• •Oversee the correct packaging and handling of working material.

7. Multi-Functional Coordination

• •Admin: Ensure field staff have required resources (SIM cards, ID cards, uniforms, etc.).
• •HR: Support ground-level hiring requirements by coordinating with HR for manpower gaps.
• •Operations: Resolve daily ops challenges like route planning, vehicle allocation, and capacity issues.
• •Ensure compliance with SOPs and safety guidelines.

8. Issue Resolution

• •Identify operational bottlenecks proactively.
• •Act as first escalation for route delays, customer complaints related to pickups, manpower absenteeism, or equipment shortages.
• •Liaise with local vendors if additional logistics support is needed.

9. Compliance & Audit Support

• •Ensure all documentation (pickup sheets, customer acknowledgments) is maintained properly.
• •Support internal audits for pickups and logistics operations.
• •Ensure SOP adherence and zero data mismatch.

Profile & Experience

• •Qualification: B.Tech or MBA (Supply Chain specialization preferred)
• •Experience: 3–4 years in Central Ops in high-velocity environments (e.g., BigBasket, Blinkit, Shadowfax, Zepto, Delhivery,Instamart or hyperlocal Operation.)

Skill Requirements

• •Excel Proficiency: Pivot Tables, VLOOKUP, HLOOKUP, Macros
• •Technical Tools: Proficient in MS Word and PowerPoint for reporting and business presentations
• •Analytical Mindset: Strong data interpretation and problem-solving skills
• •Communication:
• •Fluent in English
• •Regional language proficiency for effective coordination with ground staff.